Dental Receptionist / Dental Insurance Coordinator

American Dental Companies•Lake Havasu City, AZ

2d•$20 - $25•Onsite

About The Position

At Lake Havasu Dentistry, we believe in doing dentistry differently! With over 1,000 5-star reviews, our practice has built a trusted reputation across Lake Havasu City by providing high-quality, compassionate, and conservative dental care. Led by Dr. Ryan Kurtz, our thriving practice operates with a high-energy team of 16 dedicated professionals-including doctors and 4 hygienists. We specialize in comprehensive family care, smile makeovers, sedation, and advanced implant solutions. Our patient promise is simple: transparent pricing, zero judgment, and helping every patient maximize their insurance benefits to avoid financial surprises. We are looking for an experienced, detail-oriented Dental Receptionist & Insurance Coordinator who thrives in a lively, fast-paced environment and wants to be an integral part of our close-knit dental family! As our Dental Receptionist & Insurance Coordinator, you are the front-line ambassador for our practice and the backbone of our insurance operations. You will warmly greet patients, keep our active multi-line phones running smoothly, and manage critical insurance verification and claim workflows. This role is ideal for an experienced dental professional who enjoys staying busy, multitasking, and making a meaningful impact on patient care.

Requirements

Minimum 1+ years of hands-on dental front office experience.
Proven, in-depth knowledge of dental insurance verification, breakdown of benefits, and claim submission processes.
Ability to multitask, stay organized, and remain calm and composed in a fast-paced setting with multiple ringing phone lines.
Proficiency with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).
Exceptional interpersonal skills with a team-first mindset and a commitment to patient-centered service.

Responsibilities

Patient Check-In & Check-Out: Warmly welcome patients, manage smooth check-in/check-out procedures, and maintain an organized, upbeat front desk environment.
Call Management: Confidently handle high-volume phone lines with outstanding customer service, warmth, and efficiency.
Insurance Verification & Setup: Thoroughly verify patient insurance plans, break down benefits, and accurately attach insurance details into practice management software before appointments.
Claims Processing & Management: Prepare, submit, and track dental insurance claims, resolve claim denials, and ensure timely reimbursement.
Financial Transparency: Educate patients on their coverage, co-pays, and estimated out-of-pocket costs to uphold our commitment to transparent pricing.