Dental Practice Manager

Greater Baden Medical Services, Inc.•Leonardtown, MD

8d•Onsite

About The Position

Responsible for the overall administrative and operational management of the dental practice within a Federally Qualified Health Center (FQHC). Oversees daily operations, staff supervision, patient flow, regulatory compliance, and financial performance to ensure delivery of high-quality, patient-centered dental services. This is a full-time position.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
Minimum of 3–5 years of experience in dental practice management, preferably in an FQHC or community health setting.
Knowledge of dental billing, coding, and insurance processes (Medicaid/Medicare experience preferred).
Experience with electronic medical/dental records systems.
Ability to cope with stress.
The person in this position needs to occasionally move about inside the clinic.
Constantly operates a computer and office equipment.
Frequently communicates with patients and staff; must exchange accurate information.
May occasionally lift items up to 25 pounds.
Performs with frequent interruptions or distractions.
Adjusts priorities quickly as circumstances dictate.
Ability to analyze, interpret, and synthesize operational and financial data.
Ability to read and interpret documents and instructions.
Ability to communicate effectively with patients, staff, and stakeholders.
Must be able to travel between Greater Baden Medical Services Dental locations.

Nice To Haves

Medicaid/Medicare experience preferred.

Responsibilities

Oversees daily operations of the dental clinic to ensure efficient workflow, patient access, and quality care delivery.
Supervises dental front office and clinical support staff, including scheduling, training, performance management, and discipline.
Monitors patient scheduling, provider productivity, and cycle times to ensure optimal access and minimal wait times.
Collaborates with Dental Director to implement clinical policies, procedures, and quality improvement initiatives.
Ensures compliance with FQHC, HRSA, OSHA, HIPAA, and state and federal regulations.
Readiness for audits site visits and accreditation reviews through ongoing monitoring and corrective action implementation.
Manages billing, coding, and revenue cycle processes in coordination with finance to optimize collections and reduce denials.
Prepares and monitors departmental budgets, productivity reports, and key performance indicators.
Oversees patient registration, insurance verification, and sliding fee scale implementation in accordance with FQHC guidelines.
Ensures proper maintenance, inventory, and ordering of dental supplies and equipment.
Coordinates facility and equipment maintenance and vendor relationships.
Addresses patient concerns and resolves complaints to ensure patient satisfaction and retention.
Supports recruitment, onboarding, and retention of dental staff.
Ensures accurate and timely documentation in the EMR and adherence to recordkeeping standards.
Participates in audits, site visits, and accreditation processes as required.
Collaborates with medical, behavioral health, and administrative teams to support integrated care initiatives.
Monitors and ensures compliance with infection control standards, including sterilization logs, spore testing, and equipment maintenance in accordance with OSHA and CDC guidelines.
Conducts routine chart audits to ensure accuracy, completeness, and compliance with documentation standards and regulatory requirements.
Tracks and reports key performance indicators (KPIs), including provider productivity, patient access, no-show rates, and cycle times.
Ensures compliance with FQHC quality metrics and reporting requirements, including Uniform Data System (UDS) measures.
Oversees quality assurance processes for dental radiographs, ensuring proper technique, safety, and documentation.
Monitors patient satisfaction and implements corrective actions based on feedback and survey results.
Ensures compliance with billing and coding standards through routine audits and coordination with the revenue cycle team.
Conducts regular staff training and competency assessments related to clinical protocols, safety, and compliance.
Reviews incident reports, identifies trends, and implements corrective action plans to mitigate risk.
Collaborates with leadership on continuous quality improvement (CQI) initiatives and participates in quality committees as required.
Participates in team/staff meetings; attends in-service trainings and applicable workshops.
Performs any and all other duties as assigned to support organizational needs.