Dental Payment Posting and Office Support Specialist

Southeast Dental Partners•Cornelius, NC

1d•Hybrid

About The Position

We're hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. You'll split your week between running the Hub's on-site operations (mail, checks, faxes, scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically, so mail volume varies week to week.

Requirements

Dental office, dental billing, insurance, RCM, or payment posting experience
Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility
Strong organization and attention to detail
Comfortable managing digital documents and working across multiple software systems
Able to work independently and keep recurring tasks on schedule without reminders

Nice To Haves

Open Dental
DentalXChange
Vyne
Google Workspace

Responsibilities

On-site Hub operations (Monday, Wednesday, Friday): Pick up mail from the local post office twice a week
Sort incoming mail, insurance checks, EOBs, and correspondence by practice
Process virtual credit card (VCC) payments received by fax
Flag time-sensitive and payment-related items
Scan and distribute paper documents to remote RCM team members
Keep physical and electronic records organized and HIPAA compliant
Payment posting (every day, after Hub tasks are current): Post insurance payments in Open Dental from EFTs, ERAs, paper checks, and VCCs
Review EOBs and ERAs so adjustments, write-offs, and patient responsibility post correctly
Match payment documentation to deposits and patient accounts
Research discrepancies and missing information until resolved
Keep your assigned practices current and free of backlog