Dental Patient Services Representative

Little Rivers Health Care•Newbury, VT

1d•Onsite

About The Position

The Dental Patient Services Representative is responsible for various front office duties in a dental setting. This role involves direct patient interaction, managing appointments, handling patient information, processing payments, and coordinating with insurance companies and other healthcare providers. The position requires strong organizational skills, attention to detail, and excellent customer service abilities.

Requirements

Previous experience working in a dental office involving the use of health and dental information technology and customer service.
Attention to detail.
Excellent written and verbal communication skills.
Knowledge of general office equipment.
Ability to prioritize, multi-task, and organize projects.

Nice To Haves

Some level of formal Dental Front office training.

Responsibilities

Unlock front door at appropriate time.
Check voice mail for messages and turn on/off as appropriate.
Answer telephone, take messages and transfer calls as appropriate.
Take prescription refill requests from patients and pharmacies and enter into the computer.
Check patients in and out upon arrival and departure respectively.
Schedule patient appointments.
Print demographic information sheets at least annually for patient to verify information.
Enter patient demographics information into computer.
Update patient demographic/insurance information as necessary.
Scan patient insurance cards into EHR as necessary.
Collect co-pay and/or billed charges from patient at time of visit and post into EHR.
Process all received faxes appropriately and in a timely manner.
Run insurance eligibility program for all appointments.
Telephone following day patients to confirm appointments if automated system fails.
Make outside referral appointments for patients as needed.
Monitor outstanding referrals and follow-up as needed to ensure patient attends appointment and we receive the report.
Reconcile cash drawer daily and prepare deposit report for Practice Manager.
Maintain administrative patient alerts as necessary.
Assemble registration packets as needed.
Perform other duties as assigned.