Dental Patient Services Coordinator - Per Diem

FENWAY HEALTH • Boston, MA

8h

About The Position

Under the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. The schedule for this position includes 8-hour shifts between 8 am and 7 pm on weekdays, as well as Saturdays (8-1) as needed.

Requirements

• Minimum of 1 year of experience in a healthcare setting
• Willingness to work with a diverse patient population
• Availability on Tuesday, Wednesday & Thursday evenings until 7 pm.
• Availability on Saturdays from 8 am to 1 pm.
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.
• Ability to meet the following physical requirements with or without reasonable accommodations: Sit at a computer station for extended periods of time
• Ability to keyboard for extended periods of time

Nice To Haves

• Experience using Epic and Microsoft Office.
• Knowledge of business procedures including cash handling experience
• Bilingual English/Spanish

Responsibilities

• Provide excellent customer service
• Greet each client with a smile and welcoming, professional manner
• Log information on calls received, where required and maintains detailed and accurate records
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries)
• Be discrete when obtaining sensitive information from clients
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Perform reception duties in an efficient, professional and courteous manner
• Accurately perform registration process for new and existing patients
• Accurately register and enter new patient demographic data and insurance information in system
• Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received
• Check Eligibility with insurance and calculate accurate co-pays
• Collect co-payments and agreed fees at check in
• Schedule appointments according to the patient’s needs and provider availability
• Collection of daily cash and audit procedures
• Collect client payments and record in a timely and accurate manner
• Verify all transactions at the end of the day and report all discrepancies
• Run daily reports in a timely manner and according to written guidelines
• Meets agency participatory expectation
• Performs other related job duties as required

Benefits

• We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees