Dental Patient Coordinator

Riccobene Associates Family Dentistry•Wilmington, NC

1d•Onsite

About The Position

The primary role of the Patient Coordinator is to support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non-clinical and focuses on delivering a positive patient experience while supporting office workflow and administrative needs.

Requirements

Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
Subject to background screening consistent with applicable law and job-related business needs
High school diploma or equivalent
Customer Service experience
Ability to work in a fast-paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork-oriented approach

Nice To Haves

Dental or medical front desk experience preferred

Responsibilities

Greeting and assisting patients professionally to ensure a positive front-office experience
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager
Other duties and responsibilities as assigned