Dental Patient Coordinator

Riccobene Associates Family Dentistry•Prince George, VA

1d•Onsite

About The Position

The primary role of the Patient Coordinator is to ensure the smooth operation of the dental office by managing patient flow, scheduling new appointments, entering patient data for billing purposes, communicating effectively and empathetically with patients, and maintaining necessary office supplies. This position requires a professional demeanor and the ability to manage multiple priorities under pressure in a fast-paced environment.

Requirements

Must be present by 7:45 am as clinic opens at 8:00 am
Must be reliable
Flexibility to be accessible before and after hours based on business need
Passing of satisfactory credit check
HS Diploma or higher
Ability to work in fast paced work environment and under pressure
Ability to balance registers
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer skills
Outstanding organization skills
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
Excellent telephone techniques
Ability to communicate clearly with patients and team members in person and on phone conversations

Nice To Haves

Eaglesoft and/or Denticon knowledge
Dental front desk experience

Responsibilities

Welcome and greet patients with a welcoming, professional, and polished demeanor
Check-in patients to ensure they have all the necessary information in the patient management software
Collect co-payments
Check-out patients
Close out and ensure that registers are balanced daily
Schedule new appointments
Call to confirm appointments
Escalate issues to Office Manager
Enter patient data for billing purposes
Communicate with patients in an efficient and empathetic manner
Keep the office stocked with necessary supplies
Help the dental office stay on schedule