Dental Patient Communication Specialist

American Dental Companies•Phoenix, AZ

6d•$20 - $22•Onsite

About The Position

American Dental Companies (ADC) is reshaping the dental industry by blending local practice culture with modern technology, elite operational infrastructure, and centralized executive support. Operating out of our Phoenix Central Support Center, our specialized administrative teams handle high-level operations so our partner practices across the country can focus on exceptional patient care. We are looking for a goal-oriented, high-energy Dental Patient Communication Specialist to join our tight-knit, collaborative Recare Department.

Requirements

Clear, articulate, confident, and warm phone voice.
Ability to project kindness while maintaining professional assertiveness.
1+ years of experience in dental scheduling, hygiene recare, or dental front office operations strongly preferred. Call center, high-volume healthcare scheduling, or customer service experience will also be considered.
Ability to comfortably navigate dental practice management software (Denticon, Dentrix, Eaglesoft, Open Dental, etc.), messaging platforms, and patient databases simultaneously.
Ambitious, coachable, punctual, and self-motivated.
Thrive in a goal-oriented environment and enjoy turning a "no" or "maybe" into a confirmed appointment.

Responsibilities

Execute daily outbound phone calls, text message campaigns, and follow-ups to reconnect overdue patients with their local ADC dental office.
Navigate multiple dental practice management software systems to find, book, and optimize hygiene schedules across multiple practice locations.
Confidently, kindly, and assertively address patient concerns, overcome scheduling objections, and articulate the value of routine dental care.
Maintain open lines of direct communication with local office staff regarding provider availability, schedule density, and specific patient needs.
Meticulously record all outreach attempts, patient responses, and confirmed bookings in our system to track daily output and hit weekly performance targets.
Contribute to a highly supportive, positive team dynamic where flexibility, mutual support, and shared goals drive daily success.