Dental Patient Access Specialist

Roseman University of Health Sciences • South Jordan, UT

6d • Onsite

About The Position

As a Dental Patient Access Specialist, you'll be at the heart of the patient experience, making a lasting impact from the very first interaction. Your primary role is to ensure every patient is welcomed with efficiency, professionalism, and care, setting the stage for a seamless dental journey. You'll be the mastermind behind appointment scheduling, expertly coordinating visits in line with College of Dental Medicine (CODM) guidelines. With your keen attention to detail and strategic thinking, you'll ensure that each patient's appointment is not only on time but also perfectly aligned with the clinic’s needs, creating a smooth flow for both patients and providers.

Requirements

• High School Diploma or GED (or equivalent)
• 1 year experience in a dental/medical office preferred
• Bilingual required (Spanish speaking)

Nice To Haves

• Loves helping people and creating exceptional patient experiences.
• Thrives in a fast-paced environment and can manage multiple priorities with accuracy and attention to detail.
• Communicates effectively in both English and Spanish while building strong relationships with patients and colleagues.
• Is adaptable, eager to learn, and excited to become an expert in dental scheduling, insurance, and clinic operations.
• Enjoys being on the phone and providing outstanding customer service while helping patients access the care they need.

Responsibilities

• Be the first point of connection for patients by helping them navigate scheduling, registration, insurance verification, and access to the care they need.
• Keep the clinic running smoothly by coordinating patient appointments, managing provider schedules, and optimizing patient flow to support an exceptional patient experience.
• Make a meaningful impact on patient care by ensuring records, consents, registrations, and insurance requirements are completed accurately and efficiently.
• Build relationships and provide outstanding service through daily interactions with patients, families, insurance carriers, and healthcare partners.
• Thrive in a fast-paced environment by managing a high volume of incoming and outgoing communications while helping patients receive timely care.
• Collaborate with a dedicated clinical team to support operational excellence, improve clinic efficiency, and contribute to positive patient outcomes.
• Play an important role in the patient journey by coordinating treatment appointments, insurance pre-authorizations, and follow-up care from start to finish.

Benefits

• Multiple medical, dental, and vision plan options, including some available at no cost to employees
• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
• Employer-paid life insurance and Disability protection
• Tax-advantaged healthcare savings accounts
• Wellness, mental health resources and Employee Assistance Program (EAP)
• Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED