Part-Time Dental Patient Access Representative

All Care Health Center•Council Bluffs, IA

4h•Onsite

About The Position

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being. The Dental Clinic Receptionist supports the front office area by providing exceptional customer service to ACHC patients and visitors.

Requirements

High school diploma or GED required.

Nice To Haves

Previous training and experience in dental reception setting preferred.

Responsibilities

Schedule appointments according to written dental protocols
Triage patients according to written dental protocols
Prepare daily schedule for dental staff
Establish that each dental patient is advised of the sliding fee scale
Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form
Assist dental patients in completing dental history, consent and financial forms if necessary
Perform cashiering and collection duties
Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
Maintain accurate dental files for patients and for quality control
Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
Follow up on “no-show” dental patients on a daily basis