Dental Office Manager

Smile Brands•Nashville, TN

About The Position

As a Dental Office Manager at Smile Brands, you will lead the practice’s day-to-day operations, support team performance, and partner with the dentist and clinical team to create a positive, productive environment and exceptional patient experience. The role focuses on helping the team and practice thrive by overseeing operations, developing staff, monitoring practice performance, and identifying opportunities for improvement. The schedule is Monday 8 a.m.–6 p.m., Tuesday–Thursday 8 a.m.–3 p.m., and Friday 8 a.m.–6 p.m. Compensation is $55,000–$60,000 per year. Benefits depend on employment status and hours worked and include PTO, health, dental and vision coverage, a health savings account, telemedicine, flexible spending accounts, life and disability insurance, employee discounts, pet insurance, and a 401(k) plan.

Requirements

Experience leading, coaching, or developing a team.
Knowledge of dental terminology and the day-to-day operations of a dental practice.
Strong communication and interpersonal skills.
A patient-first mindset and commitment to creating an exceptional experience.
Ability to prioritize, problem-solve, and make decisions in a fast-paced environment.
Strong organizational skills and attention to detail.
Comfort working with practice performance, scheduling, and financial metrics.
A positive, collaborative leadership style.
People-focused, accountable, and motivated by results.

Nice To Haves

At least 1 year of experience managing or leading a dental office is preferred.

Responsibilities

Lead the day-to-day operations of the dental practice to ensure efficient operations and an exceptional patient experience.
Partner with the dentist and clinical team to support practice goals, patient care, and practice growth.
Lead, coach, and develop the office team, fostering collaboration, accountability, and engagement.
Oversee patient scheduling and help ensure the practice operates at its full potential.
Monitor practice performance, including production, collections, and accounts receivable, and identify opportunities for improvement.
Manage office expenses, supplies, and operational resources.
Support recruiting, onboarding, training, and retention of team members.
Create a welcoming environment for patients and address concerns quickly and professionally.
Ensure the practice follows company policies, regulatory requirements, and applicable dental compliance standards.
Monitor equipment and facility needs and coordinate maintenance when necessary.
Identify opportunities to improve the patient and team experience and put ideas into action.