Dental Office Manager

LAKE LUCERNE LIFESTYLE DENTISTRY•Orlando, FL

5d•$25 - $30•Onsite

About The Position

We are looking for an experienced, highly capable Office Manager to take ownership of the day-to-day operations of a high-production dental practice focused on esthetics, surgical dentistry, dental implants, and full-mouth rehabilitation. This is a leadership position. We are looking for someone who is confident taking charge, managing a team, holding staff accountable, communicating directly with patients, and overseeing the financial and operational performance of the practice. The Office Manager will be responsible for leading the entire administrative team and ensuring that the office operates efficiently, professionally, and at a high level. You will be expected to take ownership of the office, identify problems, make decisions, implement solutions, and hold the team accountable.

Requirements

Significant experience managing a dental office or dental practice
Demonstrated experience leading staff
Experience with dental collections, payments, and financial reporting
Strong understanding of dental office operations
Proven ability to manage patient concerns and difficult situations

Nice To Haves

Experience in a high-production implant, surgical, prosthodontic, or full-mouth rehabilitation practice
Experience with large treatment plans and case acceptance
Experience managing a growing dental practice
Strong Dentrix or comparable dental software experience

Responsibilities

Lead, supervise, and manage the entire office staff
Establish clear expectations and hold team members accountable
Manage scheduling, staffing, workflow, and daily office operations
Address staff performance issues and resolve conflicts
Train and develop team members
Create a culture of professionalism, urgency, accountability, and patient service
Take charge when problems arise rather than waiting for someone else to solve them
Handle complex patient concerns and complaints professionally
Communicate confidently with patients regarding treatment, scheduling, financial arrangements, and expectations
Help guide patients through larger treatment plans, including surgical and full-mouth rehabilitation cases
Maintain a high level of patient service while protecting the interests and standards of the practice
Oversee patient payments and financial arrangements
Monitor daily collections and outstanding balances
Review and reconcile production and collection reports
Track accounts receivable and identify collection issues
Ensure accurate posting and processing of payments
Monitor financial performance and communicate important trends to the doctors/ownership
Work closely with the front desk and billing team to ensure accurate financial processes
Oversee daily office workflow and efficiency
Monitor schedules and maximize productive clinical time
Coordinate closely with doctors and clinical staff
Ensure office policies and systems are consistently followed
Identify inefficiencies and implement better systems
Maintain organization and accountability across the practice
Assist with inventory, vendors, supplies, and other operational needs as necessary