Dental Office Manager

Platinum Dental Services Home Office•Mesa, AZ

22d•$50,000 - $60,000

About The Position

Platinum Dental Services is seeking Office Leaders to join their rapidly expanding company. This is a true leadership role where the Office Leader will lead the team, drive the success of their office and the overall business. The leadership and salesmanship of the Office Leader will ensure the practice achieves its goals while upholding high standards of clinical excellence and patient service. The Office Leader is responsible for overseeing all administrative and operational aspects of the dental practice. This role requires strong leadership, sales ability, organizational, and financial management skills. The Office Leader will play a critical role in ensuring the office runs efficiently, optimizing patient experience, and achieving practice goals.

Requirements

Proven experience in both sales and management
Strong understanding of financial management principles and practices, including P&L ownership.
Excellent leadership, communication, and interpersonal skills.
Proficiency in dental practice management software.
Knowledge of dental terminology, procedures, and insurance processing.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving and decision-making skills.

Responsibilities

Help patients understand the value of good oral health and recommended dental services
Ensure the Office and Team is providing a positive experience and safe environment to all guests and patients in the office
Address any patient concerns or complaints and implement strategies to enhance patient satisfaction and retention
Monitor patient feedback and implement necessary improvements.
Manage the practice's P&L, ensuring financial targets are met or exceeded.
Develop and monitor the office budget, track expenses, and analyze financial reports.
Oversee patient AR, collections and ensure accurate billing procedures.
Implement and maintain financial controls and procedures to safeguard practice assets.
Conduct regular financial reviews with the dentist(s) and management team.
Ensure efficient daily operations, including patient scheduling, check-in/check-out, and phone management.
Implement and maintain office policies and procedures.
Manage inventory and order supplies, ensuring cost-effectiveness and efficiency.
Maintain accurate patient records and ensure compliance with HIPAA regulations.
Coordinate with dental staff to optimize workflow and patient flow.
Supervise and support office staff, including hiring, training, and performance management.
Foster a positive and collaborative work environment.
Conduct regular staff meetings and provide ongoing coaching and development.
Handle employee relations issues and resolve conflicts as needed.
Identify opportunities to grow the practice and increase revenue.
Develop and implement marketing and outreach strategies.
Analyze market trends and competitor activities to inform business decisions.