Office Manager - Dental

COMMUNITY HEALTH CENTER OF CAPE COD•Mashpee, MA

4d•Onsite

About The Position

The CHC is seeking an experienced Dental Office Manager to join our expanding team. The Office Manager will coordinate Dental Clinic operations for 3 sites to ensure that access to quality dental care is available for patients of all ages, demographics as well as insurance status.

Requirements

Minimum of 3 years in a Dental office management/supervisory role
Proficiency in Dental software programs (preferably Epic) as well as MS Office (Excel and Outlook)
Excellent communication and organizational skills
Demonstrated ability to multitask in a fast-paced environment
Experience with prior authorizations and credentialing process

Responsibilities

Supervises front desk scheduling and training.
Evaluates staff performance and process improvements to workflows
Designs and implements administrative office policies and procedures to ensure efficient functioning of dental clinic.
Serves as “liaison” among providers, front desk, billing staff as well as primary care teams.
Communicates issues in a timely manner and troubleshoots problem areas.
Actively participates in CHC management team meetings across departments.
Oversees dental provider scheduling.
Establishes provider schedules in electronic dental patient record.
Periodically audits provider schedule to ensure system integrity and ongoing patient access.
Manages ongoing insurance and Health Center credentialing systems, ensuring compliance.
Assists with orientation of new staff. and student externs
Screens patient complaints and satisfaction surveys and informs Dental Director and CEO of trends.
Ensures compliance with HIPAA, OSHA & other regulatory agencies.