Experienced Dental Office Manager

Concierge Dental Group•Town of Amherst, NY

11d•$72,000 - $85,000•Onsite

About The Position

Concierge Dental Group is seeking an experienced Dental Office Manager for their five-location group across Western New York. This role is for an operator ready to manage daily operations, team performance, patient experience, scheduling, and financial KPIs for a single office within a larger group. The position offers a direct line to the dentist-owner and executive team, opportunities for peer collaboration with other managers, and potential for career growth within the group. The company emphasizes a modern, fully digital, AI-assisted approach with a team that has genuine personality, high standards, and no stuffiness.

Requirements

3–5+ years in a dental office, including direct management or supervisory experience.
Proven ability to lead a team to operational, patient-experience, and financial goals.
Strong command of dental billing, coding, insurance, A/R, and the financial mechanics of a practice.
Proficiency with practice-management software (Open Dental, Eaglesoft, or similar).
Familiarity with HIPAA, OSHA, and dental compliance.
Calm, confident, and professional demeanor.

Responsibilities

Manage daily operations of the dental office.
Oversee team performance, patient experience, scheduling, and financial KPIs.
Manage the Profit and Loss (P&L) for the office.
Lead and set the tone for a clinical and administrative team including assistants, hygienists, coordinators, front office staff, and providers.
Maintain a direct line of communication with the dentist-owner and executive team.
Collaborate with a peer group of managers across five offices.
Contribute to the growth and development of a cohesive team across all locations.