Dental Office Manager

Select Dental Management•Westfield, NJ

1d•$70,000 - $80,000•Onsite

About The Position

High Tech Family Dentistry in Westfield, NJ, is seeking an exceptional Dental Office Manager to lead the non-clinical operations of their dental practice. This role, also referred to as Practice Leader (PL), will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. The PL will implement non-clinical operational, managerial, and administrative procedures, reporting structures, and operation controls. The role focuses on fostering team growth, ensuring a positive patient experience, supporting employee and dentist satisfaction, and driving practice growth. This position does not impact the independent clinical judgment of licensed providers.

Requirements

3-5 years of Dental management experience, supervising teams.
Bachelor’s degree in business administration, or related field experience.
A solid grasp of data analysis and performance metrics.
Ability to diagnose problems quickly and have foresight into potential issues.
Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers.
Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity.
Proven track record managing profitable, successful teams, and driving revenue growth.
Knowledge of dental practice management systems.

Responsibilities

Foster a growth-oriented, positive, and encouraging environment.
Implement action plans that grow active patient-base, production, and collections of assigned practices.
Manage non-clinical controllable expenses and meet or exceed budgets in assigned practices.
Understand financial scorecards of practices, execute on identified areas of weakness and growth opportunities.
Manage P&L to ensure assigned practices achieve targets relative to growth and controllable expense management.
Support effective recruiting practices and drive an exceptional onboarding experience for new team members.
Create professional development and performance management plans, and meet or exceed retention goals.
Coach and mentor team members to independently perform assigned tasks.
Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes.
Monitor the values, culture, and satisfaction of both team and patients at all supported practices, identifying deficiencies and providing support and guidance to rectify.
Ensure team members thrive and organizational outcomes are met.
Build and maintain strong relationships with doctors.
Build passionate teams who are motivated to deliver a World Class Patient Experience.
Implement strategies that drive and support patient experience improvement initiatives for assigned practices.
Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health.
Support teams in all areas of operations to ensure systems and processes are successful.
Partner with support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management.
Communicate and implement key processes or updates to direct reports.
Ensure all RCM, Finance & Accounting Processes are functioning properly.