Dental Office Manager

Fitchburg Smiles•Fitchburg, MA

17d•Onsite

About The Position

We are looking for an organized and patient-focused Dental Office Manager to lead our day-to-day operations. In this role, your primary focus will be optimizing clinical schedules, managing patient flow, presenting treatment plans, and leading our front-desk staff. At Fitchburg Smiles, we are proud to have been serving the Fitchburg community for over 6 years, providing top-notch dental care to patients of all ages. Our state-of-the-art dental practice is dedicated to delivering exceptional service, unparalleled quality, and personalized attention to each and every patient. Our Mission: Your Health and Happiness At Fitchburg Smiles, our mission is to provide exceptional dental care that exceeds our patients’ expectations. We are committed to building long-term relationships with our patients, based on trust, respect, and open communication.

Requirements

Applicants must have a minimum of 2+ years of direct experience working as a Dental Office Manager.
Applications without prior dental office management experience will not be considered.

Responsibilities

Present comprehensive treatment plans and payment options to patients with clarity and care.
Guide patients through their care journey, answering questions and addressing concerns to ensure high patient retention.
Coordinate with clinical staff (dentists, hygienists, assistants) to maintain exceptional quality of care.
Oversee and actively manage the practice schedule to maximize daily production and minimize downtime.
Lead daily huddles and coordinate front-desk flow for a smooth patient check-in and check-out experience.
Manage staff schedules, administrative workflows, and team communication.
Serve as the main point of contact for our third-party billing company (passing along daily patient collections, day-end balance reports, and insurance details).
Collect co-pays, patient portions, and over-the-counter payments at time of service.
Maintain strict adherence to HIPAA, OSHA, and safety protocols within the office.