Dental Office Manager

MORTON DENTAL GROUP • Nashville, TN

23d • $60,000 - $65,000 • Onsite

About The Position

You know how to keep a dental office running smoothly… Now you're ready for a role where your leadership, business acumen, operational mindset, and ability to develop high-performing teams truly make an impact. At Morton Dental Group, we believe great Office Managers do more than manage schedules and solve daily problems. They create accountability, drive growth, develop people, improve systems, elevate patient experiences, and help build exceptional practices. If you're a proactive leader who thrives in fast-paced environments, enjoys coaching teams, understands practice performance metrics, and takes ownership of office success, we'd love to meet you.

Requirements

• Prior management, leadership, or supervisory experience
• Previous experience in a Dental environment
• Strong leadership and team development skills
• Strong communication and conflict resolution abilities
• Strong organizational and time management skills
• Experience managing multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Reliable attendance and punctuality
• Professional appearance and demeanor
• High level of accountability, professionalism, and operational awareness

Nice To Haves

• Previous Dental Office Manager experience
• Multi-provider dental office experience
• Experience managing office KPI performance and accountability
• Experience with dental insurance, billing, collections, and revenue cycle management
• Experience with treatment acceptance processes
• Experience leading operational improvement initiatives
• Experience with dental practice management software such as CareStack
• Experience managing larger teams or high-volume practices

Responsibilities

• Lead daily office operations to ensure an efficient, organized, and productive patient experience
• Monitor schedule productivity, patient flow, treatment opportunities, and operational performance
• Facilitate Morning Huddle and align team priorities for the day
• Ensure all departments operate consistently with company standards, systems, and expectations
• Manage daily, weekly, monthly, quarterly, and annual operational accountability processes
• Monitor office KPI performance and identify trends, opportunities, and operational concerns
• Identify workflow inefficiencies, operational bottlenecks, and broken systems proactively
• Lead implementation of new systems, processes, and office initiatives
• Partner with Regional Leadership to execute growth strategies and action plans
• Support office profitability, operational consistency, and long-term practice growth
• Maintain strong communication and collaboration between Dentists, Hygienists, Dental Assistants, Treatment Coordinators, and Patient Care Coordinators
• Maintain accountability for office collections performance and revenue cycle execution
• Support achievement of company collection standards and financial goals
• Monitor Accounts Receivable and ensure timely follow-up on outstanding balances
• Resolve patient billing concerns professionally and efficiently
• Ensure insurance eligibility, treatment estimates, and financial arrangements are completed accurately
• Monitor insurance payment posting, adjustments, and financial accuracy
• Ensure daily deposits are balanced and submitted properly
• Support treatment acceptance through strong patient financial communication processes
• Monitor treatment presentation and acceptance trends
• Identify opportunities to improve office financial performance and operational efficiency
• Maintain awareness of key business metrics and office performance indicators
• Lead by example in professionalism, accountability, communication, and patient experience
• Coach, mentor, and develop office team members
• Support onboarding, training, and ongoing employee development initiatives
• Address performance concerns promptly, professionally, and consistently
• Help create clear expectations and accountability throughout the office
• Foster a positive, growth-focused, solution-oriented culture
• Encourage teamwork, collaboration, professionalism, and operational ownership
• Support leadership development within the office
• Participate actively in leadership meetings and organizational initiatives
• Help build and maintain a high-performing team environment
• Ensure exceptional patient experiences throughout all aspects of office operations
• Address patient concerns, complaints, and escalations professionally and efficiently
• Support patient retention and long-term patient relationships
• Ensure office presentation, communication, and workflow reflect company standards
• Maintain a welcoming, organized, and patient-focused environment
• Help create an experience that builds trust, confidence, and loyalty among patients

Benefits

• Competitive salary based on experience, leadership ability, and operational expertise
• Performance and growth opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Health, Vision, and Life Insurance
• Employee Dental Benefits
• Leadership Development Opportunities
• Consistent full-time schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed