Dental Office Manager

Emergency Dental Care USA•Fort Worth, TX

13d•Onsite

About The Position

We are seeking a dedicated, highly organized, and culture-driven Dental Office Manager / Operations Lead to oversee daily clinic workflows and champion an exceptional patient experience. In this role, you will serve as the heartbeat of our practice-managing front-of-house operations, leading administrative staff, coordinating provider schedules, and collaborating directly with leadership to drive growth. The ideal candidate is an excellent communicator who blends top-tier customer service with strong operational leadership to build a collaborative, high-performing clinic culture.

Requirements

Proven track record in a dedicated customer service or front-facing hospitality role.
High School Diploma or equivalent required.
Intermediate proficiency with Microsoft Office, specifically Excel, Outlook, and Word.
Exceptional organizational capabilities, strong emotional intelligence, and the agility to manage shifting operational priorities.
Previous dental office management experience, with specific expertise navigating a high-volume, multi-specialty practice setting.
Hands-on experience utilizing Dentrix practice management software.
2+ years of experience working in a dental practice setting.

Nice To Haves

Active CPR-BLS, Registered Dental Assistant (RDA) license, or other industry-related dental credentials are highly valued but not strictly required.
Familiarity with digital practice software (Eaglesoft/Dentrix preferred).
Previous assisting experience a plus.
The perfect candidate is an encouraging team player, patient, caring and able to handle pressure and problem solve on a daily basis. Managers must also be able to easily and frequently change from one activity to another, all while maintaining organization (and a smile!).

Responsibilities

Deliver elite customer service by warmly greeting patients upon arrival and serving as a friendly, reassuring final point of contact at check-out.
Engage in transparent, comprehensive communication to guide patients through their visit overview, proactively addressing any questions or clinical concerns.
Present complex treatment plans clearly, verify dental insurance benefits, process patient paperwork, and discuss flexible financing options with transparency.
Manage patient scheduling protocols to maximize daily clinic flow, seamlessly onboarding new patients and handling follow-ups.
Execute daily, weekly, and monthly operational reporting to track clinic metrics, health, and key performance indicators.
Manage comprehensive scheduling logistics for clinical staff, and Associate Doctors to ensure optimal clinic coverage.
Participate in weekly and monthly strategic meetings with the Regional Manager to review, plan, and execute practice growth initiatives and targets.
Assist leadership in the talent lifecycle, writing documentation, managing employee terminations, and conducting structured performance reviews.
Motivate and lead the administrative and clinical teams by establishing relationships rooted in trust, accountability, open communication, and collaboration.