Dental Office Manager
About The Position
We’re looking for a results-driven Dental Office Manager who knows how to balance exceptional patient care with obsession over performance metrics. If you thrive on creating an outstanding patient experience while hitting—and exceeding—practice goals, this is your opportunity to shine. This role is perfect for someone who understands the numbers behind great patient care—and uses them to lead a thriving, high-functioning team. We believe success comes from both happy patients and healthy KPIs. You’ll play a key role in ensuring we excel in our achieving our KPIs like ensuring over-the-counter collections, reappointment rates, minimizing cancellation rates, treatment plan acceptance and new patients.
Requirements
- Previous dental office management experience with a proven track record of meeting performance goals.
- Strong leadership skills with the ability to motivate and hold your team accountable.
- Excellent communication, organization, and problem-solving abilities.
- Tech-savvy with practice management software (knowledge of CareStack a plus).
- A patient-first mindset paired with a business-oriented approach.
Nice To Haves
- Knowledge of CareStack
Responsibilities
- Lead the front office team to deliver a seamless, warm, and professional patient experience.
- Monitor and manage key performance indicators daily, using the data or reports to drive daily alignment and close gaps.
- Coach team members on best practices for scheduling, collections, and patient follow-up by regularly reviewing their personal OTC, case acceptance and scheduling rates/results with them.
- Partner with clinical staff to ensure optimal patient flow and care quality.
- Proactively re-engage past-due patients and activate pending treatment plans.
Benefits
- Medical
- Dental
- Vision
- 401(k) with 4% match
- Paid Time Off
- 7 paid holidays
- Employee Assistance Program: Free confidential counseling and support
- Voluntary benefits: Pet insurance, identity theft protection, and more
- All PPE provided – safe and compliant workplace
- Continuing education opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
