Dental Lab Front Office & Driver

APEX DENTAL LABORATORY GROUP LLC•Sioux Falls, SD

19h•$0 - $19•Hybrid

About The Position

This role offers variety, combining front office duties with pick-up and delivery services for dental offices. The front office aspect involves managing inbound customer calls, ensuring accurate and timely responses, answering basic case questions, and scheduling service. The customer service representative will guide callers, assist with issues through resolution, manage case follow-ups, and maintain proactive communication. The driver component requires providing pick-up and delivery services for laboratory cases and other items, acting as the "face" of the business, necessitating a professional appearance and demeanor.

Requirements

Strong computer skills – MS Office - Excel, Word, Outlook
Ability to manage the daily workload following management policies and procedures
Good organization skills
Strong verbal and written communication skills
Valid Driver’s License

Nice To Haves

Intermediate level of comprehension of dental terminology a plus

Responsibilities

Answer incoming calls related to new cases requesting a Rush service
Answer incoming calls related to the turn-around time of a case already in the lab
Call on incoming cases that have insufficient time for fabrication
Call on all late cases due to production delays
Document all COD refused cases
Re-enter cases for billing purposes
Check QC pull report and make necessary changes and adjustments to dates
Open and set up new accounts and prospects accounts for cases and product orders
Re-activate existing accounts that begin to send cases again
Enter new case information into dental lab management software daily
Invoice outbound cases
Verify case received against account number
Search and identify incorrect case accounts
Enter hold cases for DLMs and apply case bar code label accordingly
Enter lab verification cases
Generate and check the variety of reports and update accordingly
Gather information, record in system, resolve mixed case issue scenarios
Creates and follows the most efficient routes for delivering goods, and sorts items to be delivered according to the delivery route.
Loads bags, containers, and/or vehicles with items to be delivered, and ensures they are loaded correctly.
May service vehicle driven, such as checking fluid levels and replenishing fuel.
Provide daily pick-up and delivery of products as requested or assigned.
Represent Apex Dental Laboratory Group to all customers with courtesy, respect and focus in exceeding their expectations.
Maintain an excellent driving record, observing all rules of the road and proper safety at all times.
Actively participate and share ideas for change that will positively affect the relationship Apex Dental Laboratory Group has with its customers.
Meet the needs of the customer by being flexible and receptive to changes/alterations in the delivery route.