Dental Front Office Receptionist

American Dental Companies•Boise, ID

1d•$22 - $25•Onsite

About The Position

Dental Front Office Receptionist – Join Our Vibrant Family Practice! About Carter Family Dentistry At Carter Family Dentistry, we believe exceptional oral healthcare begins with a warm, welcoming environment where patients feel like family. Located in Boise, our well-established, highly rated 7-operatory practice has served our community with high-quality general and cosmetic dental care for over three decades. Our clinic combines state-of-the-art dental technology with a tight-knit, collaborative culture. With 3 experienced doctors, 4 hygienists, 3 dental assistants, and a long-standing, supportive team, we take pride in delivering a fun, stress-free work environment where every staff member is valued. Position Overview We are seeking a reliable, organized, and welcoming Dental Front Office Receptionist to serve as the heart of our practice. As the first point of contact for our patients, you will play a crucial role in managing patient flow, scheduling, insurance verification, and billing operations. If you thrive in a fast-paced, collaborative setting with a long-tenured team that loves what they do, this is the perfect opportunity to build a rewarding career with an established practice!

Requirements

Minimum of 1 year of prior Dental Front Office experience (REQUIRED).
Foundational knowledge of dental billing, insurance verification, CDT coding, and scheduling workflows.
Strong written/verbal communication, interpersonal skills, and customer service mindset.
Ability to multitask effectively in a busy 7-operatory practice environment.

Nice To Haves

Proficiency with dental practice management software (e.g., Denticon, Dentrix, EagleSoft).
Familiarity with major PPO insurance plans and patient financing tools (e.g., CareCredit).

Responsibilities

Warmly greet patients upon arrival, manage the check-in/check-out process, and maintain an organized front reception area.
Answer multi-line phone calls, respond to patient inquiries, and deliver exceptional customer service.
Manage patient scheduling to optimize clinical flow and keep daily doctor and hygiene schedules full.
Coordinate follow-up appointments, recall visits, and treatment plan scheduling.
Perform insurance eligibility verifications and pre-authorizations prior to scheduled visits.
Present treatment estimates, collect co-pays/patient payments at time of service, and process daily billing transactions.
Maintain accurate patient records and chart documentation in practice management software.
Collaborate closely with clinical staff (doctors, hygienists, assistants) and front office teammates to ensure a seamless patient experience.