Dental Front Office Receptionist (Bilingual)

Marin Community Clinics•San Rafael, CA

5d•Onsite

About The Position

Marin Community Clinics, founded in 1972, is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services. As a Federally Qualified Health Center (FQHC), they serve nearly 40,000 individuals annually in Marin County and have received national awards from HRSA. The Dental Front Office Receptionist is responsible for clerical and client services in the reception area, focusing on greeting, registering, and processing clients while ensuring they feel welcomed. The work schedule is Monday, Tuesday, Thursday, and Saturday from 8:00 am to 5:00 pm, with a 10% pay differential for evening and weekend shifts (4 hours) with direct patient contact that begin after 4:00 pm.

Requirements

Fulfill immunization and fit for duty regulatory requirements.
High School Diploma or Equivalent (GED) required.
Immediate and advance knowledge of computers and Windows environment.
Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
Word processing skills at a minimum of 45 wpm.
Spanish bilingual proficiency required.
Ability to demonstrate excellent customer service skills.
Demonstrated ability to communicate effectively and professionally.
Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.
Ability to prioritize assignments/patients as needed.
Ability to represent the Clinic in as very professional manner to the public and within the organization well with individuals at all levels of authority.
Ability to handle personnel issues with confidentiality, tact and sensitivity.
Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.
Excellent, professional interpersonal and telephone skills.
Prolonged periods of sitting at a desk and working on a computer.
Use of mouse, keyboard and headset.
Moderate to loud noise and intermittent interruptions.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Previous dental front office and/or clerical experience preferred.
Previous experience with the Electronic Health Records (EPIC) preferred.

Responsibilities

Greets and assists all clients in the waiting room, helps clients with appointments, and notifies each client in advance of expected wait times.
Maintains a professional demeanor and answers inquiries regarding general clinic information.
Utilizes customer service skills by answering incoming calls, making appointments, routing calls, and providing information to the caller as needed.
Calls clients to confirm next-day appointments and processes cancellations or reschedules.
Processes walk-in requests for appointments according to established procedures.
Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
Calls patients to schedule follow-up appointments or mail letters per the provider’s request to follow-up.
Transfers calls to internal extensions, or pages overhead to locate the recipient of the call, and pages for staff as necessary.
Schedules and maintains appointments in the Electronic Health Records System (EPIC) including phone requests for appointments transferred from other employees and during client discharge.
Informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures while demonstrating excellent customer service skills.
Accurately enters and confirms billing and demographic data in the Electronic Health Records System (EPIC) for all clients during check-in process, capturing vital demographic data and authorized signatures.
Verifies timelines of arrival, collects new patient private pay deposits.
Prepares charts and superbills for appointments for both new and established clients in advance.
Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
Handles patient payments and is responsible for accurate reconciliation of receipts and charges.
Informs appropriate staff as needed for repairs or maintenance.
Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
Other projects/duties as assigned.