Dental Front Desk

PDS Management Services, LLC•New York, NY

2d•Onsite

About The Position

We are a growing pediatric dental and orthodontic practice that values integrity, honesty, and accountability. We are devoted to helping all children and teens achieve a lifetime of healthy smiles, ensuring they receive the highest quality of care. Using the latest techniques, our highly trained and experienced pediatric specialists provide outstanding dental and orthodontic care in a comfortable, kid-friendly setting. We offer services for fearful and anxious children as well as children with special needs. Pediatric Dentistry of Bronx in Bronx, NY, is looking to hire a full-time front desk. Mondays-Fridays: 10-6 and every other Saturday, 9-2. SIGNING BONUS: $650 This position earns $20 - $25/hour plus BONUSES, depending on experience. We also offer medical insurance, flexible spending accounts (FSAs), a 401(k) plan, paid time off (PTO), Aflac, Sign-On and Referral Bonuses, and more. Our staff is integral to our dentistry practice. To hire and retain the best career-minded individuals, we offer competitive pay, excellent benefits, opportunities for career development, and a positive work environment.

Requirements

High School Diploma or equivalent required; additional coursework in dental administration or healthcare is a plus.
At least one year of experience working in a dental front office.
Proficient in electronic dental records, insurance verification tools, and digital communication platforms used for family and patient outreach.
Familiarity with pediatric dental terminology and procedures, such as sealants, fluoride treatments, space maintainers, and behavior management techniques.
Exceptional customer service and communication skills, with the ability to explain dental procedures and financial information clearly to parents and caregivers.
Comfortable working with children and families, displaying patience, warmth, and professionalism at all times.
Strong organizational skills and ability to manage multiple priorities in a fast-paced, child-friendly environment.
Self-motivated and results-driven, with a positive, team-oriented attitude and a commitment to supporting daily and monthly front-office goals.
Professional appearance and demeanor, with the ability to remain calm, courteous, and efficient under pressure or during sensitive patient interactions.
Spanish (Required)
Ability to Commute: Bronx, NY 10468 (Required)
Ability to Relocate: Bronx, NY 10468: Relocate before starting work (Required)

Nice To Haves

Experience with Dentrix or other dental practice management software is highly preferred.

Responsibilities

As the first point of contact in our dental office, you play a critical role in creating a positive, professional, and compassionate experience for every patient.
Welcome each patient to our dental office with a friendly and professional greeting, reinforcing our commitment to comfort and care from the moment they walk in.
Collect and scan dental intake forms, including medical histories, HIPAA forms, and consent for treatment. Ensure all x-rays and referral letters (if applicable) are properly documented.
Accurately verify and update patient records in our dental software system, including contact details, dental insurance information, medical alerts, and preferred pharmacy.
Notify dental assistants, hygienists, or dentists of patient arrivals and reason for visit-such as new patient exams, hygiene cleanings, fillings, crowns, root canals, or emergency care.
Review treatment plans with patients and clearly explain their insurance coverage, out-of-pocket costs, and financing options for procedures like implants, Invisalign, or whitening.
Manage patient flow throughout the visit-coordinate operatory readiness, monitor wait times, and ensure smooth transitions between hygiene and restorative care.
Answer incoming calls with professionalism and warmth. Schedule appointments for hygiene recalls, restorative follow-ups, and specialty referrals based on provider availability and procedure length.
Confirm insurance eligibility for same-day or walk-in patients and help patients navigate dental benefits and pre-authorization when needed.
Use our practice management system to confirm upcoming appointments, send reminders, and follow up with patients overdue for cleanings, x-rays, or recommended treatments.