Front Desk
About The Position
Plymouth Dentistry is seeking an experienced, confident, and patient-focused Dental Front Desk / Patient Coordinator to join their team. This role requires strong dental front-office experience and a solid understanding of dental implants, with the ability to guide patients from consultation through treatment scheduling and follow-up. The position is more than a traditional front-desk role, emphasizing the importance of the implant patient experience, coordinating complex treatment, communicating financial information, and ensuring patients feel confident about recommended care. Plymouth Dentistry has served the Plymouth, Westland, and Canton communities for over 35 years, offering comprehensive family and cosmetic dentistry with a focus on personalized care and exceptional patient experience.
Requirements
- Previous dental front-office experience required
- Implant experience strongly preferred/required
- Knowledge of dental terminology and treatment planning
- Strong understanding of dental insurance and patient financing
- Excellent communication and phone skills
- Confident discussing treatment and financial arrangements
- Highly organized and detail-oriented
- Professional, friendly, and compassionate
- Comfortable working with patients who may have complex treatment needs
- Strong follow-through and ability to manage multiple priorities
- Positive, team-oriented attitude
- Ability to build trust and long-term relationships with patients
Nice To Haves
- Experience with dental implants and/or complex restorative treatment
- Comfortable discussing topics such as: Implant consultations, Implant placement and restoration, Implant-supported dentures, Treatment sequencing, Surgical and restorative appointments, Treatment estimates and financial arrangements, Insurance considerations for implant treatment, Patient follow-up and case acceptance
Responsibilities
- Welcome patients and create a warm, professional first impression
- Answer phones, respond to patient questions, and schedule appointments
- Coordinate implant consultations, treatment appointments, and follow-ups
- Understand and explain the general stages of implant treatment
- Coordinate treatment between the dentist, specialists, and patients when needed
- Present treatment plans and help patients understand their recommended care
- Discuss treatment fees, insurance benefits, financing, and payment options
- Assist patients in understanding their financial responsibility
- Verify insurance eligibility and benefits
- Process patient payments and maintain accurate account information
- Follow up with patients who have unscheduled or pending treatment
- Help patients move forward with treatment by providing excellent communication and customer service
- Maintain accurate patient records and documentation
- Coordinate the daily schedule and help keep the office running efficiently
- Work closely with the clinical team to provide a seamless patient experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
