Dental Front Desk Assistant

Friendly Dental Group • Durham, NC

7d • Onsite

About The Position

Our established general dentistry practice in Durham, NC seeking a friendly and dependable Front Desk Assistant to support front office operations and help provide an excellent patient experience. Friendly Dental Group is a dentist-owned dental practice group serving the Greater Charlotte area with over 30 office locations. For nearly two decades, we’ve built our reputation on providing consistent, high-quality dental care while creating stable, professional careers for the teams who support our practices every day. We believe in doing things the right way—clear expectations, strong leadership, and respect for our people and our patients. We offer long-term career opportunities in a growing organization that values structure, accountability, and teamwork. Team members can expect a stable, established dental practice group with local leadership, multiple locations across the Greater Charlotte area, offering flexibility and growth opportunities, clear job responsibilities and performance expectations, competitive compensation based on role and experience, and supportive management and well-defined operational processes. Many of our employees grow within the organization by taking on expanded responsibilities or moving into leadership roles as new offices open and teams grow.

Requirements

• Minimum 1 year of dental front desk experience
• Experience with scheduling, patient check-in/check-out, and front desk workflow
• Knowledge of dental insurance, billing, and patient accounts preferred
• Strong communication, customer service, and multitasking skills
• Positive, professional, and team-oriented attitude
• Relevant education, licensure, or experience for the role
• Strong communication and interpersonal skills
• Dependability and attention to detail
• Ability to work effectively in a team-based clinical environment
• Willingness to follow established policies, procedures, and compliance standards

Nice To Haves

• Knowledge of dental insurance, billing, and patient accounts

Responsibilities

• Welcome and assist patients in a friendly, professional manner
• Answer phone calls, respond to messages, and schedule appointments
• Support patient check-in/check-out and maintain accurate patient records
• Maintain accurate patient records and update systems as needed
• Assist with insurance verification, billing, collections, and account follow-up
• Ensure the front desk is clean, organized, and welcoming
• Deliver excellent customer service and resolve patient inquiries promptly
• Work closely with the clinical and administrative team to support patient care

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Paid holidays
• medical, dental, vision and life insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed