Dental Clinic Manager - KCK Women's and Children's Clinic

Swope Health • Kansas City, KS

1d • Onsite

About The Position

The Dental Clinic Manager at KCK Women's and Children's Clinic plays a crucial role in evaluating and improving the quality and effectiveness of dental practice operations. This position collaborates with the Department Chair and Clinic Director to manage patient flow, coordinate clinical support, and ensure safe and effective patient care. The manager is responsible for conflict resolution, identifying learning needs of dental assistants, and developing training plans. They must maintain clinical knowledge and leadership through professional development, supervise and evaluate clinical support staff, and ensure the implementation of health center policies and procedures. Inventory management, patient satisfaction monitoring, and responding to complaints are also key responsibilities. The role involves establishing processes to prevent clinical risk exposure and maintain infection control standards, leading quality improvement activities, and performing dental auxiliary duties as needed. The position requires a minimum of five years in the dental industry, with at least one year of management/leadership and clinic administration experience. Knowledge of dental practice management best practices, dental supplies, MS Office, and Electronic Medical Record systems is essential. The ideal candidate will possess strong supervisory skills to foster team building and a positive work environment aligned with the organization's mission.

Requirements

• Minimum of five years in the dental industry preferably in a general dental practice setting
• One or more years of experience in management/leadership and clinic administration experience.
• Knowledge of best practices in dental practice management including delivery of quality, comprehensive and efficient dental care.
• Basic knowledge of dental supplies, and ordering/management of such supplies.
• Proficient in the use of MS Office products and experience with Electronic Medical Record systems.
• Ability to manage multiple responsibilities and emergency situations successfully
• Supervisory skills that support team building, a positive work environment, and support of the organization’s mission.

Responsibilities

• Evaluates the quality and effectiveness of the dental practice operations in collaboration with the Department Chair to improve services and patient outcomes in the Dental Department.
• Collaborates with Clinic Director and/or Department Chair to support and coordinate the provision/management of patient flow and care delivery.
• Coordinates and monitors the provision of safe, effective clinical support practice which meets the needs of patients and their families.
• Communicates effective conflict and problem resolution to support a cohesive multidisciplinary team.
• Identifies learning needs of dental assistants and works in collaboration with clinic director and/or Department Chair in developing plans for individual associates and/or department as warranted.
• Maintains clinical knowledge, competence and demonstrates leadership through professional development.
• Supervises and evaluates clinical support staff including, but not exclusive to, annual performance reviews, employment actions, training, and scheduling.
• Ensures the implementation and administration of policies and procedures of the dental department and the health center. Meets documentation and reporting deadlines as directed.
• Manages inventory of clinic supplies, including ordering, verifying supplies received following established protocols.
• Periodically evaluates patient satisfaction in coordination with the clinic director. Responds to and addresses all patients’ complaints in collaboration with the Department Chair swiftly within established health center guidelines. Responsible for initiating plans of corrective action to prevent recurrence, working to maintain patient satisfaction.
• Establishes processes and systems to monitor, prevent, and eliminate clinical risk exposure in Dental Department. Promotes and ensures infection control standards are maintained.
• Leads and encourages continuous quality improvement activities within Dental Services.
• Performs all duties that any other dental auxiliary is authorized to perform, i.e. charting, taking and processing radiographs and performs expanded functions approved by state law.
• Other duties as may be assigned.

Benefits

• Medical benefits (including a Health Savings Account option)
• Dental
• Vision
• 401(k) retirement plan with company match
• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short and Long Term Disability
• Flexible Spending Account
• Paid Days Off beginning at 15 days annually
• Nine annual company-paid holidays
• One annual paid personal day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed