Dental Clinic Administrative Manager

Nisqually Indian Tribe•Olympia, WA

4d•Onsite

About The Position

This position is responsible for providing oversight and administrative management of dental clinic operations and for direct supervision of ancillary staff of the Nisqually Tribal Dental Clinic. The Dental Clinic Administrative Manager ensures compliance with policies and procedures, evaluates the quality of staff work, develops reports and budgets, and works to meet established goals. This role requires an understanding of and sensitivity to Native American customs, traditions, and culture, as well as knowledge of Indian Health Service programs. Additionally, the position involves adherence to strict legal and ethical standards due to regular contact with Indian Children and Vulnerable Adults, prohibiting individuals with certain felony or misdemeanor offenses from being hired.

Requirements

Associate's Degree in health administration, business administration, or closely related field.
Four years' recent related work experience.
Experience in dental clinic operations, budget management, policy and procedure development, and program development.
Experience leading, managing, and supervising staff.
Knowledge of and sensitivity to Native American customs, traditions, and culture.
Knowledge of Indian Health Service programs.
Knowledge of dental clinic, Tribal, and other related policies, procedures, and systems.
Knowledge of dental clinic operations.
Knowledge of applicable laws regarding the practice of dental.
Knowledge and skill in personnel supervision and management techniques and principles.
Knowledge of patient safety practices and standards.
Knowledge of Quality Improvement processes and methods.
Knowledge of HIPAA and other laws, rules, and regulations related to the security and confidentiality of data.
Knowledge of electronic health records, systems, and related applications.
Knowledge of dental reimbursement regulations and requirements.
Knowledge of dental prescription processing software systems.
Knowledge of accounting and budgeting principles and budget management.
Knowledge of and skill in using common computer software including MS Excel.
Knowledge of program, policy and procedure development.
Skill in planning, organizing, delegating, and supervising.
Skill in gathering and interpreting data.
Skill in verbal and written communication.
Skill in developing and maintaining effective working relationships with patients, the community, staff, and external agencies.
Ability to research and prepare reports or other correspondence as required.
Ability to maintain the highest level of confidentiality.
Ability to provide excellent customer service and exercise tact and good judgement in all contacts.
No applicant with any felonious offense or any of two or more misdemeanor offenses under Federal, State, or Tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact, or prostitution; crimes against persons; or offenses committed against children will be hired.

Nice To Haves

A comparable combination of approved education and/or recent related work experience may be considered in lieu of the Associate's Degree.

Responsibilities

Plan and assign work, recommend selection, evaluate performance, train and develop, and take corrective actions for assigned dental clinic staff.
Remain up to date on applicable laws and regulations in order to keep the program in compliance; ensure required credentialing and certifications are maintained.
Provide oversight and management for tribal dental clinic operations including dental program planning, implementation, coordination and evaluation of services, policies and procedures in cooperation with the Nisqually Tribal Dentists.
Collaborate with the Business Office for referral processes and billing issues.
Participate in health services planning through interaction with Tribal Health Board and planner as directed.
Provide fiscal planning, development, review, monitoring, management and compliance of dental program annual budgets and grants, as assigned.
Manage fiscal operations such as purchase orders, requisitions, and invoices.
Identify staff development needs, research and select solutions, lead team building activities, and coordinate necessary trainings.
Manage work schedules and organize specialty contractors and events.
Represent the facility at governing boards and meetings as directed.
Track performance measures and other programmatic data as required.
Communicate regularly with members of the dental staff and department heads.
Work as a liaison to off reservation providers in the development of health care referral network for tribal clinic.
Oversee Quality Management Plan (QMP) in coordination with the staff Dentists; responsible for quality improvement and ensuring compliance with all Federal, Tribal, State managed care standards, regulations, policies and procedures.
Attend annual conferences and trainings as needed to remain up to date on current dental clinic processes and standards.
Improve efficiency and quality in the delivery of healthcare services.
Responsible for contacting, working with IT and Electronic Dental Records (EDR) technicians, and managing Help tickets for dental program for timely resolution.
Perform other duties as assigned.