Dental Claims Associate

NRECA•Lincoln, NE

11d•$49,000 - $58,000•Hybrid

About The Position

We're seeking someone who is detail-oriented, adaptable, and passionate about customer service to join our Medical and Dental Claims Department team in Lincoln, NE. We’re proud to be named one of Lincoln’s Best Places to Work—and we’re looking for people who care deeply about helping others and want to grow with a mission-driven organization. NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States. We provide advocacy, financial services, and business solutions that help over 900 consumer-owned electric cooperatives across the country serve their communities and we operate with integrity, transparency, and a spirit of innovation. The work in the Insurance & Financial Services department (I&FS) is dynamic and intellectually challenging, engaging, and deeply impactful. They work to develop and administer employee benefit plans and services which are diverse and the results help improve the quality of life for hard working Americans across the country. They foster a culture that emphasizes a strong sense of diversity, integrity, and belonging, driven by NRECA’s core values like communication, creative problem-solving, collaboration and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you. As a Dental Claims Associate, you'll help members navigate their dental benefits by analyzing claims, making benefit decisions, serving as a trusted resource for members and providers and delivering exceptional member service while meeting productivity and quality standards. The work schedule is 8:15 a.m. to 5:00 p.m. and the position is eligible for NRECA’s hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Requirements

High school diploma or GED
Up to 12 months experience in claims processing working with health/dental insurance plans or in a healthcare/dental billing office.
Telephone customer service experience.
Knowledge of medical insurance plans and healthcare benefits.
Strong interpersonal skills and member service orientation.
Excellent customer service and communication skills.
Ability to manage multiple priorities with attention to detail.
Proficiency with Microsoft Office applications.
Ability to report to the office when required.

Nice To Haves

Associate degree in a business-related field
Dental office experience with exposure to dental billing and/or handling the billing of dental claims, and/or verifying dental benefits with the insurance company.
Knowledge of dental codes, desired

Responsibilities

Process and adjudicate dental claims according to plan provisions and company guidelines.
Research, investigate, and resolve claim-related issues and discrepancies.
Communicate with members and providers regarding coverage, eligibility, and claim determinations.
Respond to inquiries through phone and written correspondence while providing excellent customer service.
Ensure accuracy, quality, and productivity standards are consistently met.
Prioritize and manage multiple tasks in a fast-paced, deadline-driven environment.
Utilize analytical thinking and attention to detail to make sound benefit determinations.