Dental Care Coordinator

American Dental Companies•Laramie, WY

1d•$17 - $25•Onsite

About The Position

The purpose of the Care Coordinator is to help patients feel comfortable in our practice and to assist them in reaching their dental goals by ensuring an efficient process from initial contact through scheduling, consultation, case presentation, and treatment. The Care Coordinator gives special attention to those considering or inquiring about the practice or services to help them become patients and support them every step of the way.

Requirements

Minimum 2-3 years experience in the dental field.
High school diploma required.
Compliance with state dental practice requirements (i.e., x-ray requirements, OSHA training)
X-ray certification required (May be obtained within 6 months after hire)
CPR (BLS) Certification current
Superior interpersonal and customer service skills
Excellent verbal and written communication skills
A professional demeanor
Ability to maintain confidentiality
Strong time management abilities
Ability to work collaboratively and contribute positively to a team environment

Nice To Haves

College credits and/or degree preferred

Responsibilities

Establish and maintain a trusting and supportive relationship with patients
Build the value of the patient's experience and service(s)
Take responsibility for the entire patient base
Welcome patients in person or on the phone, with a friendly positive demeanor
Maximize the doctor's schedule and production time
Take radiographs as needed
Create and present dental care treatment plans for patients
Ensure that patients are scheduled for dental hygiene and/or treatment at the conclusion of each appointment
Complete general scheduling, confirmation, and communication duties
Follow up with patients with diagnosed and unscheduled treatment
Prepares for visits by ensuring x-rays and other information have been received before the patient's arrival
Ensuring new patients have received new patient information and health history forms in advance of the initial visit
Verifying, and attaching, patient insurance information and that their plans are accurate and active
Confirm appointments (text or phone) before noon
Verify and confirm lab cases have been delivered before confirmation calls / reminders
Be an active participant in morning huddles, team meetings, as well as community engagement activities/opportunities
Promote team concept by interacting positively with others in the office
Be willing to offer help and be proactive in filling areas of need in the office
Communicate clearly with all staff in regard to absence
Seek out continuing education opportunities to improve skills
Other duties that may be assigned by the supervisor