Dental Business Assistant

SmileHQ and Elite Orthodontics•Glenn Dale, MD

23h•Onsite

About The Position

Smile HQ Dental & Orthodontics is a family-friendly / cosmetic / pediatric / general dental practice dedicated to providing exceptional patient care in a warm, welcoming environment. We're looking for a friendly, organized, and detail-oriented Business Associate to be the first point of contact for our patients and a key part of our team. As our Business Assistant, you'll manage the day-to-day administrative operations of the practice, ensuring patients have a seamless experience from check-in to check-out. You'll be the face and voice of our office — greeting patients, managing schedules, handling insurance and billing tasks, and supporting our clinical team to keep things running smoothly.

Requirements

High school diploma or equivalent required
1+ years of front desk experience in a dental or medical office preferred
Familiarity with dental insurance and billing processes
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
A positive, patient-first attitude and genuine team player mindset

Nice To Haves

associate degree a plus
Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) a plus

Responsibilities

Greet and check in/out patients with a warm, professional demeanor
Answer phones, schedule and confirm appointments, and manage the practice calendar
Verify dental insurance benefits and eligibility
Process patient payments, co-pays, and outstanding balances
Maintain accurate patient records in the practice management software
Coordinate referrals and communicate with specialists' offices as needed
Manage recall and reactivation lists to keep the schedule full
Handle patient inquiries via phone, email, and in person
Maintain a clean, organized, and welcoming front office
Support office operations and basic administrative tasks