Dental Assistant

Sonrava Health•Concord, CA

4d•$20 - $23

About The Position

As a Dental Assistant at Sonrava, patient care is the top priority. The role supports patients and doctors during dental procedures and is directly responsible for creating an excellent chair-side experience and contributing to patient retention. The position calls for strong customer service, precise clinical support, an amiable chair-side manner, flexibility, analytical skills, collaboration, and follow-up in a dynamic, state-of-the-art practice environment. The role works with doctors, hygienists, Operations Leaders, front-office staff, and other support staff to deliver quality patient care and service.

Requirements

High school diploma or equivalent.
Current radiography certification.
Dental Assistant certification as required by the state, or the ability to become certified.
Maintain annual OSHA, HIPAA, and infection-control training.
Excellent positive attitude and customer-service skills.
Professionalism and integrity, including appropriate image and strong verbal and written communication skills.
Exceptional interpersonal and relationship-building skills, including conflict-resolution skills.
Strong organization, planning, and analytical skills.
Ability to multitask and remain calm in a rapidly changing environment.
Computer proficiency and ability to learn new programs as required.

Nice To Haves

Current certification in Cardiopulmonary Resuscitation (CPR).
Current certification to monitor Nitrous Oxide/Oxygen Analgesia.
Experience in a professional environment with direct patient contact.

Responsibilities

Provide exceptional customer service and a positive chair-side experience, making the patient the top priority.
Be present, engaged, and ready to work at all assigned shift times.
Follow direction from the doctor and/or hygienists, assist with dental procedures, and anticipate their needs.
Take, develop, and mount accurate, high-quality radiographs.
Review patient charts before the doctor arrives; record patient data and health history during exams and treatment; and transcribe the doctor’s notes.
Clean, sterilize, and prepare equipment and the operatory according to organizational procedures and guidelines before patient appointments.
Perform procedures efficiently and accurately to help maintain the schedule and patient flow.
Educate patients and address their questions and concerns.
Work as part of a team to deliver an extraordinary experience for every patient.
Partner with doctors, hygienists, Operations Leaders, and support staff to maintain excellent patient service and organizational integrity.
Assist front-office staff with scheduling follow-up visits and tracking incoming and outgoing lab cases to ensure quality and timely products.
When assigned by the Operations Leader, monitor dental supplies and order them using the approved formulary.
Promote and market Sonrava-supported practice services and retail products.
Complete assigned checklists and participate in daily huddles to support smooth daily operations.
Maintain patient confidentiality in compliance with HIPAA.
Follow organizational safety policies and procedures, including OSHA requirements and federal blood-borne pathogen regulations.
Complete all Learning Management System requirements.