Dental Assistant

Western Dental•Chicago, IL

17d

About The Position

As a Dental Assistant at DentalWorks, patient care is the top priority. The role supports patients and doctors during dental procedures, contributes to an excellent chair-side experience and overall patient retention, and provides precise clinical and customer-service support. The position calls for flexibility, analytical skills, collaboration, follow-up, and a professional, amiable chair-side manner in a state-of-the-art practice environment. Dental Assistants work with doctors, hygienists, Operations Leaders, front office staff, and other support staff to provide quality patient care, maintain patient flow, support practice operations, and uphold organizational standards. The role also includes required learning and compliance training, with travel as needed for training and job functions.

Requirements

High school diploma or equivalent.
Current radiography certification.
Dental Assistant certification as required by the state, or ability to become certified.
Maintain annual OSHA, HIPAA, and Infection Control training.
Positive attitude and strong customer-service skills.
Professionalism and integrity, including professional image and verbal and written communication skills.
Exceptional interpersonal and relationship-building skills, including conflict resolution.
Strong organization, planning, and analytical skills.
Ability to multitask and remain calm in a rapidly changing environment.
Computer proficiency and ability to learn new programs as required.
Ability to travel as needed for training and to perform job functions.
Ability to meet the physical demands of potentially prolonged sitting and standing and to use required safety procedures and personal protective equipment.

Nice To Haves

Current Cardiopulmonary Resuscitation (CPR) certification.
Current certification to monitor Nitrous Oxide/Oxygen Analgesia.
Experience in a professional environment with direct patient contact.

Responsibilities

Provide exceptional customer service and maintain an excellent chair-side manner, making the patient the top priority.
Be present, engaged, and ready to work at all assigned shift times.
Follow direction from doctors and hygienists, assist with dental procedures, and anticipate their needs.
Take, develop, and mount accurate, high-quality radiographs.
Review patient charts before the doctor arrives; record patient data and health history during exams and treatment; and transcribe doctor’s notes.
Clean, sterilize, and prepare equipment and the operatory according to organizational procedures and guidelines before appointments.
Perform procedures efficiently and accurately to help maintain the schedule and patient flow.
Educate patients and address their questions and concerns.
Work as a team to deliver an extraordinary experience for every patient.
Partner with doctors, hygienists, Operations Leaders, and support staff to maintain excellent patient service and organizational integrity.
Assist front office staff with scheduling follow-up visits and tracking incoming and outgoing lab cases to help ensure product quality and timely delivery.
When assigned by the Operations Leader, monitor dental supplies and order using the approved formulary.
Promote and market DentalWorks-supported practice services and retail products.
Complete assigned checklists and participate in daily huddles.
Maintain patient confidentiality in compliance with HIPAA.
Follow organizational safety policies and procedures, including OSHA requirements and federal blood-borne pathogen regulations.
Complete all Learning Management System requirements and maintain annual OSHA, HIPAA, and Infection Control training.