Dental Administrator - Village Lane Dental Centre

dentalcorp•Okotoks, AB

8d•Onsite

About The Position

Village Lane Dental is seeking a Dental Administrator to join their family-friendly dental practice in Okotoks, Alberta. The practice offers a full range of dental services, utilizing state-of-the-art equipment and technology such as iTero 3D Scanner, CEREC Same-Day Restorations, Digital X-Rays, Panoramic X-Rays, Dental Lasers, Intraoral Scanners, Oral Cancer Screening, and Cone Beam Cat Scan (CBCT). The clinic prides itself on quality dental care, exceptional patient service, continuous learning, and innovative technology, as evidenced by their 4.9 Google reviews. The role involves welcoming patients, optimizing schedules, managing the recall system, handling patient communications, processing referrals and records, managing cancellations, completing billing, processing payments, submitting insurance claims, and responding to fee inquiries.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner