Dental Administrative Assistant

Southwest Ontario Aboriginal Health Access Centre•London, ON

3d•CA$46,027 - CA$57,534•Hybrid

About The Position

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities. Currently, we are seeking the services of a Dental Administrative Assistant to join our dental clinic team to work at the London SOAHAC Dental Clinic with occasional travel to support our Muncey Dental Clinic. Reporting to the Dental Supervisor, the Dental Administrative Assistant will be instrumental in elevating the operational efficiency of the dental clinics and will play a key role in client experience as well as handling books, rescheduling, cancellations and managing insurance claims, verifications and billings. The Dental Administrative Assistant will be responsible for report generation, reporting on patient flow, revenue and other metrics to assist with clinic management.

Requirements

Dental Office Administration certificate from an accredited college
Minimum of 5 years of experience in dental reception and billing, with a strong preference for experience handling NIHB and other government dental programs
In-depth knowledge of dental billing codes, insurance verification, and claims submission processes
Familiarity with Ontario dental public health programs (e.g., HSO, CDCP, OSDCP) is an asset
Proficient in dental practice management software, ideally ABELDent, and Microsoft Office applications
Exceptional organizational and time-management skills with the ability to multitask and problem-solve in a fast-paced environment
Strong interpersonal and communication skills, demonstrating professionalism, empathy, and cultural sensitivity when working with diverse populations
Able to work both independently and collaboratively within a team setting
Commitment to accuracy, efficiency, client service, and compliance in all aspects of billing, scheduling, and administrative support
Willingness to participate in Indigenous Cultural Safety training, teachings and ceremonies
Up to date immunizations and records
Current police check as a condition of employment
Must be able to travel between work locations as required to meet operational needs, including travel between the London and Muncey sites on occasion, with access to reliable transportation.

Nice To Haves

Familiarity with Ontario dental public health programs (e.g., HSO, CDCP, OSDCP) is an asset

Responsibilities

Greet and register clients with professionalism, warmth, and cultural sensitivity
Schedule, reschedule, confirm, and manage client appointments to optimize provider time and reduce no-shows
Manage cancellations and follow-up appointments with attention to client care and clinic flow
Verify insurance and government program eligibility, and assist clients in understanding their coverage and financial responsibilities
Submit and track claims for NIHB, HSO, CDCP, OSDCP, and private insurers in accordance with program requirements
Monitor accounts receivable, follow up on unpaid or denied claims, and resolve billing discrepancies
Collect payments, process billing transactions, and maintain accurate financial records
Generate reports on patient flow, revenue, and other key performance indicators to support clinic operations
Maintain up-to-date and compliant client records in accordance with privacy regulations
Provide clear and compassionate communication regarding billing, appointments, and clinic policies
Act as a liaison between clients, dental providers, and external insurers
Support the dental team and clinic manager with administrative and operational tasks as required
Participate in training and quality improvement initiatives
Work occasional extended hours as needed
Perform other duties as assigned by the Dental Supervisor