Dental Administrative Assistant

CareSouth•Baton Rouge, LA

1d•Onsite

About The Position

The Dental Administrative Assistant will provide administrative support to the dental staff and excellent patient-centered service to dental patients while managing the dental department operational workflow. This role involves maintaining patient records, scheduling appointments, coordinating referrals, and ensuring compliance with regulations. The position requires a high-quality standard of work to yield improved compliance, quality, and patient outcome measures.

Requirements

High School Diploma or equivalent.
Hands-on computer operations experience in a dental work environment.
Current CPR certification is required.
Minimum of two years of experience working in a dental office.
Experience in collaboration with interdisciplinary healthcare teams.
Visual acuity - always
Hand - eye coordination - always
Hand Dexterity - always
Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
Stooping, Bending, Sitting - sometimes
Walking - frequent; short distances

Nice To Haves

Additional education relating to the dental field is preferred.

Responsibilities

Provide administrative support to dental staff.
Deliver excellent patient-centered service.
Manage the dental department's operational workflow.
Greet and determine the needs of callers, visitors, or patients.
Answer questions based on knowledge of the center and/or policies and procedures.
Communicate with all patients in a professional manner.
Enter new and/or updated information for dental patients into the computer system.
Contact patients who have not completed their treatment plans.
Schedule appointments for dental patients.
Cancel or reschedule appointments as required using the computerized patient appointment system.
Provide appointment services to walk-in and work-in patients.
Refer patients to Front Desk Staff and/or Patient Financial Services Representative regarding financial assistance.
Provide administrative support, including reports for board meetings.
Assist the dental director as requested.
Oversee proper use of radiation badges for all dental team members, per OSHA regulations.
Coordinate and track referral of patients who need to see dental specialists or obtain medical clearances.
Participate in clinic-sponsored functions (e.g., health fairs).
Oversee necessary sterilization records per La. State Board of Dentistry protocol.
Maintain the integrity of the medical records system and confidentiality of workplace information.
Know all codes and communicate codes effectively over the intercom system.
Work professionally as a team member in conjunction with the dental staff.
Operate within the guidelines established by departmental and Center policies and procedures.
Demonstrate knowledge of and adhere to proper chain of command.
Participate in CQI activities.
Keep appropriate individuals aware of issues, changes, and/or pertinent problems.
Advise appropriate personnel of situations requiring follow-up attention.
Suggest practical solutions in response to changing regulations and customer/department needs.
Perform additional responsibilities as requested by supervisor.