Assistant, Dental Administrative

The Wright Center for Graduate Medical Education•Wilkes-Barre, PA

29d

About The Position

The Dental Administrative Assistant (DAA) is the initial point of contact for patients and visitors and provides customer service that supports a positive patient experience. The role handles front-office administrative duties in a high-intensity, fast-paced health center environment with a critical impact on operational efficiency. The DAA reports to the Director, Dental Operations, and has no direct reports.

Requirements

High school diploma or GED.
Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool.
Mission-oriented, with organizational pride and a professional manner.
Ability to adapt to changing priorities and maintain accuracy and compliance in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills and proven proficiency with technology and EMR workflows by the end of orientation.
Reliable and punctual, with strong attention to detail.
Ability to perform effectively in a fast-paced environment with changing priorities.
Professional, customer-service-oriented approach to delivering quality care.
Ability to work independently and as part of a team.
Professional written and verbal communication and interpersonal skills.
Willingness to work a flexible schedule.

Nice To Haves

Previous front-office experience in a high-volume medical practice, preferably 1–2 years.
Experience working in the EOS model.
Bilingual skills.

Responsibilities

Schedule patient appointments and follow-up visits.
Register patients and capture demographic information needed for the annual UDS report.
Comply with Red Flag Rules for photo identification.
Intake and check out patients.
Manage patient information in the Electronic Health Records system.
Verify patients’ insurance information and understand insurance coverage, copays, and navigation.
Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization.
Collect copays at the time of the visit and perform cash account management activities.
Provide self-pay patients with options to pay for services.
Obtain Medicare ABNs for non-covered services.
Ensure patients understand health center resources and programs, including the sliding fee discount program, Good Faith Estimate, Outreach & Enrollment programs, language services, and after-hours coverage.
Ensure compliance regarding SDS and 990 binder availability and location, and understand emergency responsibilities for helping coworkers and patients reach safety.
Scan patient records into the EMR and create triages within the EMR system.
Mail and receive new-patient information packets.
Answer and return phone calls and switch phones to night and weekend service.
Adhere to HIPAA rules and regulations.
Participate in the rotation of extended access hours, including late nights, weekends, and holidays.
Cross-cover other locations and service lines to support patient access.
Perform other duties as assigned.
Demonstrate the organization’s Core Values and represent the enterprise professionally.