Billing/Denials Coordinator

MnTC•Minneapolis, MN

1d•Hybrid

About The Position

Minnesota Adult & Teen Challenge is hiring a full-time Denials/Billing Coordinator to manage healthcare insurance claim denials from identification through final resolution. The role reviews payer communications, researches claims, prepares and tracks appeals, posts payments and adjustments, maintains denial records, and analyzes denial trends to help improve reimbursement and collections. The coordinator works with billing, coding, clinical, utilization review, authorization, and Revenue Cycle leadership teams, and supports payer audits and process improvements. The position is hybrid in Minneapolis. After completing training and demonstrating the ability to work independently, the employee may work remotely up to four days per week; Wednesdays are in the office. Remote work depends on performance and business needs. Compensation is $20–$22 per hour, based on qualifications.

Requirements

Associate degree in healthcare administration, business, accounting, finance, or a related field, or equivalent experience.
2–4 years of experience in healthcare billing, accounts receivable, denial management, or revenue cycle.
Solid understanding of common denial causes, including medical necessity, authorization, coding, eligibility, and timely filing.
Working knowledge of ICD-10, CPT, and HCPCS, and how coding affects reimbursement.
Experience with an EHR or billing system such as Credible, Epic, Cerner, or similar.
Strong Excel and data skills, attention to detail, and follow-through.
Clear written and verbal communication.
Compassion for people affected by addiction and mental health challenges.
At least one year of freedom from problematic substances.
Ability to meet Minnesota Statutes 245G.11 staff requirements and pass a Minnesota DHS background study.

Responsibilities

Manage insurance claim denials from identification through final resolution.
Review EOBs, remittance advice, and payer correspondence to identify the root cause of denials.
Research claims, gather documentation, and submit and track appeals within payer deadlines.
Partner with billing, coding, clinical, utilization review, and authorization teams to resolve issues.
Post payments and adjustments and maintain accurate denial logs.
Track denial trends and build reports and dashboards that show where reimbursement is slipping.
Flag systemic payer, documentation, or authorization problems to Revenue Cycle leadership.
Support payer audits and process improvements to reduce denials and speed up collections.