Demo Support Technician

Dover Corporation•Kennesaw, GA

2d•$35 - $48•Onsite

About The Position

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The candidate will provide critical support to Markem-Imaje’s Account Managers in US and Canada by ensuring that demo equipment is functional, presentable and configured for specific demo requests. They will ship equipment to the demo location, track the return of the equipment once the demo is completed, and repair maintain and prepare the equipment for the next demo.

Requirements

Minimum of three years’ Field Service or Remote Service experience
Associates degree (AA) or equivalent from a two-year college or technical school; three to five years related experience and/or training, or a combination thereof
High aptitude with electro-mechanical equipment
Ability to effectively document and communicate technical details
Must be able to read and comprehend technical documentation, including product manuals, technical drawings and specifications
Excellent written and verbal communication skills to all levels of the organization
Inventory Management skills
Problem solving skills
Proven track record of effectively working in a team environment
Must be proficient in the Microsoft Office 365 Applications suite
Ability to lift/push/pull up to 50lbs occasionally through the workday
Ability to travel bi-weekly/monthly to our Keene, NH facility to assist with the demo center operations during late Q3/Q4 2026

Nice To Haves

Ability to work in SAP MM & CS module is a plus, but not required
Proficient experience with SalesForce is a plus
Experience with industrial communications and control software is a plus

Responsibilities

Repair sales dedicated equipment and prepare/configure for up-coming demos, trials and tradeshows
Maintain proper level of inventory for working supplies, repairs and demo equipment
Interface with Sales Management, Marketing and Area Commercial Support Specialists to align on assignments and priorities
Maintain demo equipment for Sale Team demo/trials, including upgrading hardware/firmware when necessary and reconfigure the equipment when necessary
Schedule and/or participate in pre-trial calls to ensure equipment is properly configured for upcoming demo/trial
Prepare for and ship equipment to the demo location as requested by sales, and track shipments to ensure delivery meets scheduled date
Maintain and properly store demo equipment when not in-use
Maintain an up-to-date inventory of demo printers and accessories to ensure equipment can be prepped for up-coming customer demos in a timely manner

Benefits

a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account
health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off
10 paid holidays per calendar year
paid vacation days beginning at 80 hours annually
64 paid sick leave hours annually or as provided under state and local paid sick leave laws
tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services