Demo Program Logistics Coordinator

RGI Creative•North Ridgeville, OH

About The Position

At RGI Creative, our logistics capability ensures that every experience arrives ready to perform. The Demo Program Coordinator owns the lifecycle of client-owned demo kits and demo event programs, ensuring they are prepared, shipped, tracked, returned, and maintained with precision. This role bridges warehouse operations, client coordination, and shipping logistics to deliver a seamless experience that reflects our commitment to being on time, on target, on budget, with no unpleasant surprises.

Requirements

2+ years of experience in logistics, shipping, warehouse operations, or inventory management.
Strong organizational skills with attention to detail and accuracy.
Experience with shipping platforms such as UPS, FedEx, or similar systems.
Ability to manage multiple requests and timelines simultaneously.
Strong communication skills for both client-facing and internal coordination.
Ability to lift and handle equipment up to 50 lbs.

Nice To Haves

Experience managing reusable assets, demo programs, or tradeshow equipment.
Familiarity with ERP or inventory tracking systems.
Background in exhibit, event, or production environments.
Process-oriented mindset with interest in continuous improvement.

Responsibilities

Serve as the primary coordinator for demo kits and demo event programs.
Receive and process client requests for shipments, returns, and scheduling.
Communicate clearly with clients regarding timelines, tracking, and usage expectations.
Maintain a calendar of program deployments to ensure availability and readiness.
Prepare, pack, and ship demo kits via UPS or other carriers, ensuring accuracy and protection of assets.
Generate shipping labels, documentation, and return instructions.
Track all outbound and inbound shipments, proactively resolving delays or issues.
Coordinate pickups, deliveries, and return logistics with carriers and internal teams.
Maintain accurate inventory of all demo kits, components, and supporting materials.
Track asset location, condition, and availability in real time.
Perform check-in and check-out processes aligned with RGI warehouse standards.
Identify missing, damaged, or aging components and initiate repair or replacement.
Inspect returned kits for damage, functionality, and completeness.
Clean, repair, and reset kits to ensure readiness for the next deployment.
Coordinate with shop or technical teams for advanced repairs or updates.
Continuously improve packing methods, durability, and user experience.
Maintain accurate records of shipments, returns, inventory status, and usage history.
Develop and refine standard operating procedures for demo program management.
Align activities with RGI cost codes and warehouse processes to support job costing.
Provide regular reporting on utilization, issues, and opportunities for improvement.
Own the end-to-end lifecycle of demo program assets, from request through return.
Ensure all shipments are accurate, timely, and professionally executed.
Maintain inventory integrity and readiness at all times.
Proactively identify and resolve issues that could impact client experience.
Support RGI’s promise of delivering experiences on time, on target, on budget, with no unpleasant surprises.