Demo Ops Specialist

Yancey Bros. Co.•Mableton, GA

12h•Hybrid

About The Position

The Demo Operations Specialist is responsible for the strategic administration and operational oversight of the company's demonstration and Knoxville Plantation fleet programs. This position independently evaluates business opportunities, determines equipment deployment priorities, approves or declines demonstration support requests, allocates company assets, and makes recommendations regarding fleet utilization, acquisitions, training resources, operational expenditures, and program effectiveness. The position exercises substantial discretion and independent judgment in matters affecting sales support, customer engagement, resource allocation, and business performance while operating with broad guidance from management.

Requirements

Prior experience in operational oversight and sales support.
Detailed understanding of resource allocation and customer engagement.
Microsoft Suite: PowerPoint, Excel, Word.
Assertive communication and organization skills are required.
Presentation, Negotiating, and Listening skills are crucial.
Basic understanding of Construction Equipment and the Construction Industry a plus.

Responsibilities

Approve or decline demonstration requests; commit and allocate company fleet assets; authorize expenditures within delegated limits; determine and deploy resources; recommend fleet acquisitions, replacements, and dispositions; and resolve competing business priorities without day-to-day supervision.
Independently evaluate competing requests for demo fleet assets and determine equipment allocation priorities based on business opportunity, customer potential, projected return, strategic objectives, and operational constraints.
Analyze demonstration utilization, customer demand trends, fleet performance, and operational data to develop recommendations regarding fleet composition, replacement planning, acquisition priorities, and asset disposition strategies.
Administer company demo fleet policies, procedures, and guidelines and ensure deployment decisions align with organizational objectives, budget considerations, and strategic initiatives. Establish and revise standard operating procedures for demo fleet coordination and set the standards others follow. Develop and maintain a Continuous Improvement Plan (CIP) to keep up with the market and market demand.
Develop and manage annual budgets for Demo and Knoxville Plantation fleets. Recommend and authorize expenditures associated with demonstration activities, transportation, support services, equipment preparation, field testing, and training events within the Knoxville Plantation and Demo fleet.
Determine the level of company resources committed to customer demonstrations, events, and sales initiatives based on business impact, sales potential, and organizational priorities.
Design and maintain utilization and ROI reporting and use the analysis to independently recommend changes to fleet size, mix, and investment to leadership.
Resolve competing business priorities involving equipment availability, transportation capacity, support personnel, and scheduling constraints through independent analysis and decision-making.
Evaluate the effectiveness of demo fleet operations, utilization, training activities, and sales collateral and develop recommendations that improve productivity, resource utilization, and business results.
Serve as subject matter expert for demo fleet operations and provide guidance and recommendations to sales representatives, managers, product support personnel, and company leadership regarding equipment deployment strategies and execution.
Assess and mitigate operational, safety, and reputational risk associated with customer demonstrations, making go/no-go decisions on demo readiness and suitability.
Evaluate sales enablement content needs and determine priorities for development, revision, and deployment of demo related sales support materials.
Evaluate training content needs, determine priorities for development, revision, and deployment of demo related support materials.
Yancey Required Safety Training
CPR Training required.
Position may require adherence to Yancey’s safe driving training and program.
Complete additional tasks as assigned by management