Demand Planner, eCommerce

pladis Global

3d•$69,613 - $87,016•Hybrid

About The Position

The Demand Planner, eCommerce is responsible for developing and managing demand forecasts and inventory plans across Godiva’s eCommerce channels. The role partners closely with Channel Leads, Supply Planning, Supply Chain Operations, Marketing, and Merchandising to translate commercial strategies and customer demand into actionable forecasts and inventory requirements. This role provides forward-looking insights into sales trends, inventory health, promotional activity, and changing demand patterns, helping the eCommerce business balance customer service, inventory investment, and profitability.

Requirements

Bachelor’s degree or equivalent relevant work experience.
Minimum 5 years of relevant experience in Demand Planning, Forecasting, eCommerce Planning, Retail Planning, or a related analytical planning function.
Experience supporting eCommerce, retail, or similarly dynamic customer/channel environments preferred.
Experience working cross-functionally with Sales, Marketing, Merchandising, Supply Planning, and/or Supply Chain Operations.
Experience working with seasonal, promotional, and new product demand preferred.
Strong knowledge of demand planning, forecasting, inventory management, and S&OP/IBP processes.
Strong analytical aptitude with demonstrated critical-thinking and problem-solving capabilities.
Ability to translate complex data into clear business insights, recommendations, and actions.
Strong understanding of demand drivers, inventory dynamics, and forecast performance.
High attention to detail with a strong commitment to data accuracy and quality.
Ability to build effective cross-functional relationships and influence stakeholders through credible analysis and sound judgment.
Strong organizational and prioritization skills, with the ability to manage multiple planning cycles and deadlines.
Advanced proficiency in Microsoft Excel and strong working knowledge of PowerPoint and other Microsoft Office applications.
Experience with business intelligence, forecasting, ERP, or planning systems preferred, with the ability and willingness to learn new tools and technologies.
Demonstrated experience applying demand planning and forecasting principles in a commercial environment.
Experience managing multiple products, categories, or channels within a dynamic planning environment.
Ability to analyze complex data and translate findings into actionable business recommendations.
Commercial and analytical acumen
Critical thinking and problem solving
Cross-functional collaboration and influencing
Effective communication and stakeholder management
Planning, prioritization, and decision making
Ownership and accountability
Collaborative team player who is also comfortable working independently and taking ownership of deliverables.
Proactive and solutions-oriented, with the ability to anticipate business needs and surface issues requiring attention.
Comfortable operating in a fast-paced environment with changing priorities.
Curious and analytically minded, with an interest in understanding the business drivers behind the numbers.
Strong communicator who can effectively engage stakeholders across functions and levels of the organization.

Responsibilities

Own the category and item-level demand planning and forecasting process across assigned eCommerce channels, including Wholesale.com, Costco.com, Amazon Fresh, and Fresh Direct.
Develop category- and item-level sales and inventory plans aligned with channel objectives, including sales, margin, in-stock performance, and inventory productivity.
Develop pre-season and in-season forecasts using historical performance, current demand trends, commercial inputs, promotional plans, and other relevant demand signals.
Review actual sales performance against forecast and identify meaningful trends and variances across weekly, monthly, quarterly, and annual planning horizons.
Partner with Channel Leads, Marketing, and Merchandising to incorporate commercial strategies, promotions, product launches, and other demand drivers into the forecast.
Partner with Supply Planning to translate demand forecasts into supply requirements and support timely product availability across assigned channels.
Collaborate with Supply Chain Operations to maintain appropriate inventory positioning and product flow across the distribution network, supporting service objectives while minimizing excess inventory.
Monitor inventory health and provide proactive visibility to potential out-of-stocks, excess inventory, weeks of supply, and other conditions requiring cross-functional action.
Manage demand and inventory planning for promotional programs, including Purchase with Purchase (PWP), Gift with Purchase (GWP), and other designated promotional activities.
Provide regular in-season performance updates by channel, comparing actual sales against forecast and recommending actions in response to changing business conditions.
Partner cross-functionally to rebalance inventory across channels when appropriate to maximize sell-through and mitigate excess or obsolete inventory.
Monitor product shelf life and proactively identify inventory approaching expiration, partnering with cross-functional teams to develop mitigation plans and support appropriate disposition decisions when required.
Develop reporting and analytics that provide actionable insights into business performance, demand trends, and inventory health to support effective decision-making.
Support new product introductions and seasonal programs by aligning demand forecasts, launch timing, inventory requirements, and supply readiness with commercial plans.
Participate in continuous improvement initiatives focused on strengthening forecasting, inventory visibility, planning processes, analytics, and supporting systems.

Benefits

Medical, Prescription Drug, Dental, and Vision Coverage
Life and Disability Insurance
Voluntary Supplemental Benefits, including Hospital Indemnity, Accident, and Critical Illness Coverage
401(k) Retirement Plan with Company Match
Education Assistance, including Tuition Reimbursement and Student Loan Repayment Programs
Paid Time Off
Generous Paid Parental Leave
Employee Assistance Program (EAP)
Wellness reimbursement program
Employee Product Discounts