Demand Operations Program Manager (East Regional)

Waymo•New York City, NY

8h•Hybrid

About The Position

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. The Demand Operations team keeps the pulse on community sentiment and service quality within the Southeast markets. The core function of the Demand Ops Program Manager is to ensure that Waymo maintains a positive presence in the community by minimizing disruptions to events, reporting on market health to internal stakeholders, partnering with Engineering and Product to optimize pickup and dropoff experience at top locations, and build relationships with community members. This role is hybrid in New York City, NY with travel to other East Regional markets.

Requirements

6+ years of experience in a combination of project management, operations management or program management
Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams
Analytical skills and ability to interpret data to drive continuous improvement in Operations
Thorough local knowledge of Southeast markets (Atlanta, Nashville, Charlotte, New Orleans)
Experience in risk management and process improvement
Bachelor's degree

Nice To Haves

Proficiency in leveraging data to monitor market health
Coordinating large events or venue management a for mobility company
Delivering exceptional customer experience

Responsibilities

Proactively identify and mitigate risks associated with large events and minimize service disruptions
Build reports on overall market health for region and communicate to a variety of stakeholders
Design and optimize pickup and drop-off experiences at major venues
Build and maintain strong relationships with key community stakeholders
Monitor, mitigate and and respond to service quality issues based on rider and community feedback
Partner with the marketing team to enable key partnerships with the Southeast markets