Demand Analyst

ASSYST, Inc.•Tallahassee, FL

17h•Onsite

About The Position

ASSYST is seeking a Demand Analyst to support our client project in Tallahassee, FL. This is an onsite position. The Demand Analyst serves as a liaison between client business offices and Information Technology to intake ideas, refine and document technology proposals in ServiceNow, and support governance activities throughout the proposal lifecycle. This role is responsible for analyzing business and technology proposals from ideation through project approval while collaborating with stakeholders to translate strategic and operational needs into actionable requirements. The analyst will conduct business needs assessments, assess feasibility and impacts, and help prioritize proposals based on business value, strategic alignment, urgency, complexity, and resource considerations. The analyst will work closely with business units, technical teams, and leadership to gather and document high-level requirements, develop business cases and cost estimates, conduct ROI/TCO and cost-benefit analyses, document risks, assumptions, constraints, and scope, prepare executive-level presentations and supporting materials, and maintain proposal documentation in accordance with departmental standards. The role also supports process improvement initiatives by documenting current and future state processes, identifying gaps, and recommending technology or process-based solutions. The analyst collaborates closely with the Demand/Proposal Manager, who oversees proposal governance and lifecycle management.

Requirements

Minimum of 3 years of experience in: Business analysis, Requirements gathering and documentation, Business process analysis, Stakeholder facilitation
Experience facilitating meetings with executives, stakeholders, and subject matter experts
Experience converting ideas into documented proposals within ServiceNow or similar portfolio management tools
Proficiency with: Microsoft Word, Excel, PowerPoint, Visio, SharePoint, Microsoft Teams
Experience preparing: Business cases, ROI/TCO analyses, Cost-benefit assessments, Risk summaries
Knowledge of translating business requirements into technical requirements
Bachelor’s or Master’s Degree in: Business Administration, Information Systems, Communications, Or a related field. Equivalent work experience may substitute for the educational requirement.

Nice To Haves

Familiarity with Power BI is preferred
Preferred Certifications: CBAP, PMI-PBA, PMI-ACP, PMP, ITIL

Responsibilities

Categorize and prioritize technology proposals using established scoring criteria
Analyze proposal trends, recurring requests, and technical feasibility
Coordinate stakeholder identification and facilitate intake meetings
Refine submitted ideas into structured proposals with clearly defined: Business objectives, Scope, Assumptions and constraints, Risks and dependencies
Research and document client business processes and system interactions
Create process maps, workflow diagrams, and business documentation using Visio
Complete proposal documentation within ServiceNow, including impacted business units, applications, collaborators, and sizing assessments
Translate business strategy and operational goals into business and technical requirements
Identify opportunities for process improvements and recommend solution approaches
Assist with buy-versus-build evaluations and modernization efforts
Prepare ROI/TCO calculations, cost-benefit analyses, and risk summaries
Develop executive-ready presentations and funding support materials
Support cybersecurity risk assessment activities when required
Collaborate with the Demand/Proposal Manager throughout proposal lifecycle stages
Track proposal tasks, assignments, workloads, and timekeeping activities