Delivery Supervisor 2

Mitchell Companies•Thomasville, NC

9d•Onsite

About The Position

The Delivery Supervisor is responsible for leading the daily operations of the delivery team to ensure efficient, on-time, and professional service to customers. This position supports team development, safety compliance, route optimization, and communication with internal departments. The Delivery Supervisor plays a critical role in promoting customer satisfaction and operational excellence, while ensuring team accountability, proper equipment use, and process adherence.

Requirements

Excellent interpersonal and team leadership skills
Strong verbal and written communication abilities
Conflict resolution and coaching experience
Strong time management and prioritization skills
Basic proficiency in computer systems and Microsoft Office Suite
Ability to work in a fast-paced, physically active environment
High school diploma or equivalent (required)
Class A Commercial Driver’s License (CDL) required

Nice To Haves

Knowledge of DOT and safety compliance standards
Some college coursework or business training
Minimum 2–3 years of supervisory or route management experience
Experience in logistics, warehouse, or distribution operations a plus

Responsibilities

Assist the Logistics & Fleet Manager with recruitment efforts, including screening, interviewing, and scheduling candidates for delivery positions.
Train and evaluate new employees for compliance with company policies, delivery processes, and safety standards.
Provide ongoing coaching and performance feedback to delivery staff, including Route Assistants and Drivers.
Assess team readiness and skill levels.
Monitor team morale and enforce accountability standards.
Manage and report daily manpower status, including absences, route coverage, and workload distribution.
Monitor and reduce overtime by improving delivery efficiency and rebalancing schedules when necessary.
Ensure all delivery equipment is functional; escalate mechanical issues promptly to avoid delivery delays.
Conduct vehicle audits to ensure cleanliness, maintenance, and safety compliance.
Audit customer accounts for compliance with merchandising and market standards.
Assist with routing, re-routing, and sequencing of new and existing delivery routes for maximum efficiency.
Communicate regularly with the Sales Department regarding pricing changes, display implementations, and delivery frequency.
Support delivery operations in the field as needed to ensure service continuity or address critical issues.
Implement special projects or process improvements; report outcomes and make recommendations based on findings.
Ensure a safe and secure working environment in compliance with company policies and procedures.
Review, correct, and approve subordinate timecards at the end of each pay period prior to Payroll deadlines.
Submit all relevant payroll items (bonuses, incentives, commissions, etc.) in accordance with published Payroll Department deadlines.
Report any workplace accidents or injuries to management and Human Resources immediately, or no later than the end of the shift if immediate reporting is not possible.