McAlester Area - Delivery Supervisor

LDF Support Group Inc•McAlester, OK

11d•Onsite

About The Position

The McAlester Area Delivery Supervisor works independently, managing direct reports’ daily routine responsibilities and duties. Manages delivery, merchandising functions of all personnel in assigned territories in accordance with strict LDF and supplier standards. Supports delivery staff in the event Relief Driver is already assigned delivery duties. Directs the training and development of assigned personnel to meet LDF Sales & Distributing, Inc. standards.

Requirements

Completion of Company training program.
Possess in-depth knowledge of company products, policies, procedures, and operations.
Possess in-depth knowledge of every brand and package sold and benefits of each product.
Knowledge of state laws regarding the sale of alcohol.
Possess grooming and hygiene practices consistent with maintaining good customer relations.
Must have good time management and verbal and written interpersonal skills.
A minimum of two years delivery or sales experience with LDF Sales & Distributing, Inc. or other related direct delivery service.
High school degree or equivalent.
Interpersonal skills to deal with customers effectively and in a professional, business-like manner.
Possess the ability to communicate and motivate others.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to understand the basic operation of hand held units and associated hardware.
Ability to apply common sense of understanding to carry out specific written and oral instructions and deal with related problems.
Basic decision making ability.
A valid CDL, DOT medical card, and ABLE permit (Oklahoma), or like credentials depending on state requirements for selling products containing alcohol.

Responsibilities

Stock assigned accounts and straighten up back stock in the larger accounts.
Assist Distribution Manager in maintaining equipment. Take equipment in to get serviced or repaired.
In conjunction with Distribution Manager ensures Employee Seven Promises are met with all new employees. Responsible for training new employees on servicing accounts, check-in and check-out procedures and help them to obtain their CDL.
Works with assigned drivers to develop their skills and ensure that daily activities are performed safely, and correctly. When doing a work-with, they should be checking to make sure that the driver is properly rotating, stocking, and performing all job responsibilities to LDF Standards.
Manage the successful completion of daily delivery routes ensuring that all invoices are collected and no outstanding invoices are left uncollected.
Checks to make sure that all assigned drivers sign for load sheet and verify number of carts and curtains.
Reviews driver stop sheet daily. Contact Distribution Manager or Area Manager if accounts are missing.
Communicates daily giving verbal direction and support including performing delivery function in the absence of a driver or relief driver that would include collecting payments, checks or money orders. Provides customer with a complete and accurate invoice of transaction for product sold and any credit adjustments and assumes responsibility for correct deposit of same.
Stock and rotates all existing and delivered products on shelves and back stock. Sets up all promotional displays as assigned by specific salesperson. Adds and replaces all POS material as directed via daily palm communication.
Maintains positive and professional attitude to ensure consistent customer service and employee relations. Responds to customers’ requests quickly and courteously.
Monitors assigned drivers are employing safeguards for assigned company products, inventory, vehicles, and equipment from theft, abuse, or loss.
Reports market trends and competitive activity to supervisor and recommends response, if appropriate.
Checks to make sure that close-to-code, out-of-date and breakage gets put in the proper area after check-in procedure is completed.
Ensures assigned drivers are adhering to company policy, the LDF Fleet Safety guidelines and complying with DOT regulations.
Ensures assigned drivers are checking vehicle fluid levels daily and reporting any maintenance or performance problems. This includes maintaining the cab in a clean and neat manner, free from trash and debris.
Assures supplier, and LDF Quality Assurance standards and procedures are strictly followed.
All other assignments as required by Distribution Manager