Delivery Supervisor - Cleveland

Diakon Logistics•Richfield, OH

4d•Onsite

About The Position

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. This role involves guiding furniture/appliance deliveries by coaching and coordinating independent contractor carriers and Diakon service representatives. The ideal candidate will build team capabilities to execute company strategy, achieve departmental goals, and collaborate with corporate and client leadership. This position embodies company culture, inspires innovation, models self-development, and actively motivates teams during execution.

Requirements

Bilingual (Spanish highly preferred).
Excellent computer skills, including Excel and MS Office.
Hands-on management with strong customer service focus.
Effective verbal and written communication, with relationship-building awareness.
High energy, deadline-oriented, and skilled in time management.
Ability to stand/walk for extended periods.

Nice To Haves

Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.

Responsibilities

Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
Meet financial and operational metrics.
Uphold performance standards.
Maintain a safe, secure work environment by enforcing standards and complying with regulations.
Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
Build client relationships through effective communication and timely resolutions when issues arise.
Ensure work accuracy within deadlines to meet financial/operational standards.
Provide risk-minimizing solutions and hold the team accountable to client SOPs.