Delivery Success Executive

Creatio

5d

About The Position

The Delivery Success Executive (DSE) owns an assigned portfolio of customers and is accountable for successful delivery and long-term commercial growth. The role combines portfolio management and delivery governance with deep product expertise and a commercial mandate focused on retention and expansion. As a trusted advisor, the DSE uses expert-level knowledge of the Creatio platform to validate approaches, guide best practices, and ensure solutions align with customer needs and deliver measurable business value. The role is based in London.

Requirements

• Proven experience in program or portfolio management across multiple projects.
• At least 3 years of experience in B2B Customer Success, Account Management, or Project Management with enterprise accounts.
• Proven track record of driving adoption and value realization and supporting retention and account growth through renewals, cross-sell, and upsell.
• Deep functional and technical expertise in the Creatio platform and knowledge of competing low-code/no-code platforms.
• Ability to conduct high-level solution estimations and guide teams in applying best practices.
• Strong client-facing and stakeholder management skills, including communication at CxO level.
• Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues to resolution.
• Structured thinking, flexibility, and strong result orientation.
• Fluent English.

Nice To Haves

• Additional languages may be required based on geography.
• Experience participating in commercial negotiations and renewal discussions.
• Ability to travel for customer meetings and onsite engagements as needed.

Responsibilities

• Serve as a product knowledge carrier for the assigned portfolio, demonstrating expert-level understanding of the Creatio platform and its ecosystem.
• Advise customers and partners on optimal solution approaches and platform capabilities.
• Help customers achieve business outcomes through product adoption, value realization, and high ROI.
• Own an assigned customer portfolio, overseeing implementation projects and ongoing engagements.
• Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.
• Enforce delivery standards, methodologies, and reporting frameworks across the portfolio.
• Control and audit delivery processes, identifying early warning signs to prevent delivery and launch-related issues.
• Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go-live.
• Work with Delivery Assurance Architects to validate technical and functional aspects of solutions.
• Identify portfolio risks and drive mitigation strategies.
• Capture lessons learned, integrate them into the Center of Delivery Excellence framework, and mentor team members and partners.
• Understand customers' business priorities and proactively identify opportunities to support their long-term success.
• Grow the customer portfolio through retention, prevention of churn, cross-sell, and upsell.
• Collaborate with Sales, Delivery, Support, Product, and Partner teams to provide a consistent customer experience.
• Act as the key contact and trusted advisor for customer executives across the assigned portfolio, communicating with stakeholders at all levels, including C-level.
• Provide portfolio-level visibility and transparency through governance meetings and reporting.

Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning.
• Flexible work arrangements and initiatives to help employees manage their schedules and well-being.
• A culture that celebrates achievements, values ideas, and empowers employees to contribute from day one.
• An innovative culture embracing new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits designed to support employees and their families; the exact package may vary by country of residence and employment type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed