Driver Delivery Specialist

Gulf Coast Blood•Houston, TX

6d•Onsite

About The Position

The Delivery Specialist I transports blood from donor collection sites to the Component Laboratory and delivers blood components to designated locations, including hospitals, in a timely and accurate manner. The role maintains proper documentation and record keeping and reports to the Logistics Supervisor. The position is responsible for ensuring assigned vehicles, transportation equipment, communication devices, and temperature-controlled containers are clean, operational, properly maintained, and ready for distribution. The specialist picks up and delivers blood products while maintaining required temperatures and following quality, safety, regulatory, and organizational standards. Duties also include product inspections, inventory and consignment verification, facility support, and coordination with logistics, laboratory operations, and donor site staff. The position operates primarily on the road, with regular work at donor sites, hospitals, and the Component Laboratory. It involves local travel, exposure to outside weather including extreme cold, refrigerated storage environments, blood and blood components, and associated bloodborne pathogen exposure risk. The schedule is full-time, with shifts, weekends, holidays, overtime, and emergency or critical product processing work as business needs require.

Requirements

High school diploma or equivalent (GED).
Valid in-state driver's license with an acceptable driving record; must meet company Vehicle Safety Program requirements and DOT driving eligibility requirements.
At least two years of professional driving experience in delivery, courier, warehouse, or logistics operations.
Ability to read maps, plan efficient routes, and navigate to designated pickup and delivery locations, including toll roads.
Strong customer service, communication, and organizational skills.
Basic computer proficiency for required documentation and computer-based product checks, such as the Stoplight system.
At least two years of customer service experience.
Ability to establish and maintain positive, professional rapport with donors, hospital staff, and coworkers, and communicate effectively verbally and in writing.
Ability to read and interpret safety rules, operating instructions, and procedure manuals; apply common-sense reasoning to instructions and routine problems.
Basic math skills, including addition, subtraction, multiplication, division, rates, and percentages.
Ability to work efficiently under pressure in a fast-paced environment.
Ability to safely operate a company delivery vehicle for extended periods in varying weather and traffic conditions.
Ability to lift, carry, and load coolers and blood product containers weighing up to 50 pounds; repeatedly load and unload the vehicle; and work in refrigerated or cold storage environments.
Ability to wear required personal protective equipment and comply with team-lift requirements.
Ability to stand, walk, sit, use hands and arms to reach, and occasionally climb, balance, stoop, kneel, crouch, or crawl.
Ability to talk and hear, and to use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Must be regularly able to work at off-site locations and transport themselves to and from those locations.
Must maintain regular and acceptable attendance and be willing to work overtime, weekends, and holidays as business needs require.

Nice To Haves

Experience transporting temperature-sensitive, medical, or biological products.
Familiarity with DOT vehicle safety regulations and routine vehicle inspection requirements.
Experience using route-tracking, GPS, or delivery-management software.
Bilingual English/Spanish skills.

Responsibilities

Ensure assigned vehicles, transportation equipment, communication devices, and temperature-controlled containers are operational, maintained, inspected, clean, and ready for daily distribution.
Verify that vehicles, equipment, and supplies are prepared for safe and uninterrupted transport of blood products; report issues that may affect service, product integrity, safety, or compliance.
Deliver blood components to designated locations, including hospitals, on time and provide excellent customer service.
Use the most efficient approved routes, including toll roads when appropriate.
Pick up blood components, tubes, and records from donor sites, maintain required temperatures, and return materials to the main laboratory according to quality standards.
Pack units in accordance with applicable regulatory and quality standards.
Visually inspect products and verify labeling and appearance; place returned units on designated observation shelves and report abnormalities to the supervisor or laboratory personnel.
Perform hospital returns, verifying returned units have five attached segments, are not expired, and have at least seven days remaining before expiration.
Perform Stoplight system verification for consignment deliveries and reconcile shipped and received blood components for product dating and inventory accuracy.
Complete and maintain required records and documentation for consignment deliveries, inventory transactions, and product returns.
Follow Vehicle Safety and Loss Control policies, SOPs, regulatory requirements, and organizational guidelines.
Make boxes daily and keep the storage room clean.
Report broken equipment to the Supervisor or management team.
Coordinate pickup and delivery schedules with the Logistics Supervisor, Product Manufacturing Operations, and donor site staff; help resolve routing or vehicle issues.
Identify and report equipment malfunctions, product abnormalities, and process concerns, and support improvements in delivery efficiency, safety, and regulatory compliance.
Perform other duties as assigned.