Delivery Practice Owner, Scrum Master

Fitch Group • Toronto, ON

9d • CA$90,000 - CA$120,000 • Hybrid

About The Position

Fitch Ratings is currently seeking a Delivery Practice Owner, based out of our Toronto, Canada office. You will join the Delivery Management track within Technology & Data Delivery Enablement, leading Agile squad(s) to enable predictable, high-quality delivery. As a senior practitioner, you will partner with Tribe Leads, Technical Owners, Product, Engineering, Data, Finance, and business sponsors to evolve ways of working, mentor Delivery Owners, and contribute to enterprise delivery standards through our Communities of Practice.

Requirements

• You hold a bachelor’s degree in Business, Technology, or a related field, or have equivalent experience.
• You have 6–8 years in Agile delivery, including 3+ years as a Delivery Owner or Scrum Master, with a proven track record delivering complex initiatives with measurable outcomes.
• You maintain Certified Scrum Master (CSM) and Certified Scrum Professional (CSP) or equivalent certifications.
• You demonstrate strong executive communication, stakeholder management, and experience mentoring delivery practitioners.

Nice To Haves

• Multiple advanced Agile certifications (e.g., CSP, SAFe, Kanban) and experience leading delivery transformation or AI enablement initiatives.
• Background in establishing delivery standards, playbooks, and Communities of Practice.
• Experience in financial services or regulated industries.

Responsibilities

• Enable delivery outcomes for your squad, ensuring predictable execution and high-quality delivery.
• Ensure the definition of ready/done and release criteria are consistently applied.
• Maintain squad-level accountability, modeling best practices within your assigned squad.
• Ensure the squad meets delivery commitments; drive predictability, throughput, and quality metrics.
• Facilitate strategic decisions and trade-offs with colleagues and senior leadership.
• Create transparency in delivery health; provide honest assessments and escalate risks with options and solutions.
• Mentor Delivery Owners through coaching and Agile leadership.
• Drive adoption of AI-enabled delivery practices; mentor Delivery Owners on AI tool utilization.
• Identify and pilot new AI capabilities; share learnings with the Agile Delivery Center of Excellence.
• Champion AI literacy and responsible AI use within delivery management.
• Share learnings with peers and contribute to delivery practice evolution.
• Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles.
• Drive evidence-based planning and forecasting at the squad level.
• Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable.
• Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives.
• Model accountability by owning delivery outcomes and transparently communicating status and risks.
• Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery.
• Foster a culture of experimentation and continuous improvement.
• Lead initiatives within the Agile Delivery Center of Excellence.
• Develop delivery standards, playbooks, and best practices.
• Share innovations across the organization.
• Contribute to training programs and capability-building initiatives.

Benefits

• Hybrid Work Environment: 3 days a week in office required.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level